Secret Serums Free trial ripoff Lewiston Maine

Please don't insult my intelligence by telling me that my card was never charged because it was declined. In all I paid not $170 but $340 for this terrible product before we were able to get through to Customer Service and have future shipments stopped. 

You say that customers can return the product if they don't want it, but NOT IF THE PACKAGE HAS BEEN OPENED. And the package you mean is the shipping package! So by the time I open the shipping envelope to see what is inside it and whether  I want it, it's too late! $170 down the drain!

Instead of a nice gift from my husband to me, this whole thing turned into an expensive and painful lesson. Thanks a lot, Secret Serums. 

Hello Julie,

We’re sorry that you have had a negative experience with Secret Serums. We take our customer’s satisfaction very seriously, and are continually working on ways to improve our customer service.  

We don't advertise Secret Serums trial as a free trial, rather as a full size trial for $5.95. Your card hasn't been charged because it was delcined. 

As you know, Secret Serums offers a 15 day trial, where you only pay for shipping and processing for a full 30-day supply. By placing an order with us you have agreed to our Terms and Conditions, which enrolls you in the Secret Serums VIP auto-ship program.  If you are not satisfied with your results or simply wish to cancel your order you may call 1 800 474-8947  within the 15 day trial period  ( we give each customer 18 days total allowing for shipping), and you will never be charged for anything going forward.

We always encourage customers to call customer service within the perimeters of the trial period and share their product experience, and cancel if they so choose, no questions asked.

Before purchasing any Secret Serums product, it’s important to read our Terms and Conditions.  Our Terms and Conditions can be found here: https://secretserums.com/terms/ 

Thank you,

Secret Serums Team