Complaint Review: Secret Serums - Lewiston Massachusetts
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- Author Confirmed
- Secret Serums 41 Canal Street Lewiston, Massachusetts USA
- Phone: 1-800-474-8947
- Web: www.secretserums.com
- Category: Healthcare Centers
Secret Serums I responded to a free trial offer from Secret Serums. The free trial for the first 30 days. NOT TRUE. I got a charge immediately after 15 days instead of 30 days. They also said that I could not return if thwe package was opened. I called to cancel the order and they said they coiuld not. My charge account immediately. This company is a rip off. Lewiston Massachusetts
*UPDATE Employee: Secret Serums Policy
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I responded to a free trial offer from Secret Serums. The free trial also charge my account $170 for trial size of serum. I attempted to contact them to cancel the order and they said they couldnt because the product I opened I could not return. My credit card was charged $170 plus $5.95 twice the same day it ship free trial.
A scrip was used every time I called for help. No one will identify company name, or location. I have never done any business with internet product that won't allow you to return product.
This company is a RIP OFF!!! Dont buy anything from this internet company. They are liar and cheaters.
This report was posted on Ripoff Report on 06/28/2016 02:39 PM and is a permanent record located here: https://www.ripoffreport.com/reports/secret-serums/lewiston-massachusetts-04240/secret-serums-i-responded-to-a-free-trial-offer-from-secret-serums-the-free-trial-for-t-1314012. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#1 UPDATE Employee
Secret Serums Policy
AUTHOR: Secret Serums - (USA)
SUBMITTED: Monday, October 10, 2016
Hello Fran,
We’re sorry that you have had a negative experience with Secret Serums. We take our customer’s satisfaction very seriously, and are continually working on ways to improve our customer service.
Unfortunatly, we weren't able to assist you with any other concers you might had as you filed a charge back with your bank.
As you know, Secret Serums offers a 15 day trial, where you only pay for shipping and processing for a full 30-day (full size) supply. By placing an order with us you have agreed to our Terms and Conditions, which enrolls you in the Secret Serums VIP auto-ship program. If you are not satisfied with your results or simply wish to cancel your order you may call 1 800 474-8947 within the 15 day trial period (we give each customer 18 days total allowing for shipping), and you will never be charged for anything going forward.
We always encourage customers to call customer service within the perimeters of the trial period and share their product experience, and cancel if they so choose, no questions asked.
Before purchasing any Secret Serums product, it’s important to read our Terms and Conditions. Our Terms and Conditions can be found here: https://secretserums.com/terms/
Thank you,
Secret Serums Team
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