• Report: #1083170

Complaint Review: Select Comfort

  • Submitted: Tue, September 10, 2013
  • Updated: Tue, September 10, 2013

  • Reported By: MikeB — West Valley City Utah
Select Comfort
9800 59th Ave N Minneapolis, Minnesota USA

Select Comfort Sleep Number Dishonest Company Sold Me A Defective Bed And Charged Me To Send It Back!!!! Minneapolis Minnesota

*REBUTTAL Owner of company: I would never ever buy this camping mattress

*Consumer Comment: My wife had one of these. She said it cost her back pain so she gave it to her ex-husband

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You always see those commercials saying how wonderful the sleep number bed is.  They advertise how one size fits all and that it eliminates back pain.

When you are almost $4000 into a bed and it is causing back pain immeditely after purchase, it is no small concern.  This order was placed over the phone and setup by select comfort home deliver service.

I called select comfort multiple times complaining of the discomfort and they told me it was a defective pump.  What?? A $4000 bed is brand new and already defective????

They offered to replace the pump, but after 2 weeks of poor sleep, I was not falling for that trap.  I was still within the 60 night trial period and requested to return the bed.

This is where you get screwed over and what they don't tell you:

If you are sold a defective bed and decide to return it with in the advertised trial period then

You are out $160 deliver cost

The $250 - $600 you spend on the special bedding is non-refundable

They Charge $199 to send the home delivery to pick it up.

So, even though you get to return the bed under the trial, you end up being screwed out of Hundreds of dollars!!!

What reputible company does not stand behind its product??


I reached out out the the customer service multiple times asking for help and solutions.  They told me that I should have known their policies and that I was out of luck. 

I argued that I could not have known their policies since they were not disclosed to me at the time of the sale.  They record all of the calls and could have verified this.

Regardless, they told me that even though it was a phone order, I should looked for the fine print on their website??

How can I be held to a bogus warranty and return policy if it was never disclosed to me and I never agreed to it? I never signed anything and never agreed to any particular terms other than the bed purchase.

The final piss-off moment is when they accessed my financial account without my permission and charge the $199 return fee.

Just because I paid for the bed with an account and they have it on file, does not give them free reign to access my personal account and add charges to it without my consent.

This is illegal and dishonest on so many levels!!!!

They can have their broken bed back and shove it where the sun don't shine!!!

Be warned!!! The Sleep Number by Select Comfort is a huge RIP-OFF.  It is just an air mattress with a foam layer.


This report was posted on Ripoff Report on 09/10/2013 05:33 AM and is a permanent record located here: http://www.ripoffreport.com/r/Select-Comfort/Minneapolis-Minnesota-55442/Select-Comfort-Sleep-Number-Dishonest-Company-Sold-Me-A-Defective-Bed-And-Charged-Me-To-S-1083170. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 REBUTTAL Owner of company

I would never ever buy this camping mattress

AUTHOR: Auto dealer fraud Investigator - ()

I feel they totally suck, I feel they are way overpriced.  I feel you could get the same sleep capabilities of an air mattress that you blow up and float in the river on.  You can never go to their website and find out exactly what they cost they don't like talking about the cost.   Donate it To somebody you hate. And then give the chiropractor their physical address so he can mail them his business card


Great way to help chiropractors increase their business

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#2 Consumer Comment

My wife had one of these. She said it cost her back pain so she gave it to her ex-husband

AUTHOR: Auto dealer fraud Investigator - ()

My wife had one of these.  She said it caused her a great deal of back pain. I slept on it a few times myself and felt that it was overpriced camping air mattress.  She said the best thing to do because she was unhappy with her ex-husband is to give the piece of s**t to him so he could experience back pain.  Lo and behold it worked. She was told by her daughter that her father was complaining of back pain after sleeping on the air mattress / Overpriced Inflatable camping air mattress.  She said that they should sell theses to people that like to camp and sleep in tents.


When you go camping you don't look for All the comforts of home so this mattress would be perfect for that.  I feel they're overrated and overpriced And cause more body pain and they're worth. They should be given away for free. Chiropractors could use these as tools to increase their business.

Word to your mother

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