Mississippi
  • Report: #594363

Complaint Review: Self Help Works, Inc

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  • Submitted: Sun, April 18, 2010
  • Updated: Sat, April 05, 2014

  • Reported By: selfhelpworksisfraud — Greenville South Carolina United States of America
Self Help Works, Inc
135 West Spruce Street San Diego, California United States of America

Self Help Works, Inc Lou Ryan Fraudulent Credit Card Charges San Diego, California

*UPDATE Employee ..inside information: NOT a Fraudulent Transaction - Here's the Truth

*UPDATE Employee ..inside information: The Truth Explained - NOT A Fraud

*REBUTTAL Owner of company: SelfHelpWorks is an A rated BBB accredited company

*Consumer Comment: Doubtful.

*Consumer Comment: We the consumers suffer

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To Whom It May Concern:

The following company, owned by "Lou Ryan (619) 296-1801, lou.ryan@selfhelpworks.com is a third party vendor that obtains credit card information illegally upon completion of an online order with http://www.lipozene.com/. Even if you click the option NOT to sign up for any additional services, or if you cancel your order prior to actually submitting it, the company http://www.selfhelpworks.com/ obtains your account information and begins charging monthly fees ranging from $19.95-$24.95 for a service it never tells you about. Lipozene knows NOTHING about this - they are not in a partnership with this company. this company steals your information and then claims that you chose to sign up for a "self-help" group online. This is preposterous!! When you contact the company at (619)296-1881, no one will tell you the name of the company or where they are located. The list of complaints is astronomical and the BBB has listed this company with an "F" rating. I am in the process of disputing $124.95 on a credit card that I have not used in years, with a zero balance, other than what this company has stolen fraudulently.

Here is a small sample of the complaints below:



http://www.ripoffreport.com/Weightloss-Programs/Living-Lean-selfhelp/living-lean-selfhelpworks-com-eabdm.htm

(((REDACTED)))

Better Business Bureau rating of an "F":
http://www.bbb.org/edmonton/business-reviews/health-and-medical-products-scientifically-unproven/1021018-alberta-ltd-in-sherwood-park-ab-153474

http://800notes.com/Phone.aspx/1-866-396-5711/6

http://800notes.com/Phone.aspx/1-866-396-5711/4

My hope is that folks in our area will hear of this scam and avoid dealing with this company, if at all possible. I have been told for 2 weeks that my refund has been processed; however, it still hasn't. Each time I call the company, I am told that the previous person I spoke with is no longer with the company or that they have no knowledge of an employee by that name. It is so incredibly frustrating to feel this violated, and to have to close an account I have had for years, all because a third party vendor decides to be unethical in how they choose to make money. It should be a crime to operate a company in the United States of America under such shady practices.

Thank you for your time and I hope that I have helped even one person avoid this nightmare.


CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report.

This report was posted on Ripoff Report on 04/18/2010 12:28 PM and is a permanent record located here: http://www.ripoffreport.com/r/Self-Help-Works-Inc/San-Diego-California-/Self-Help-Works-Inc-Lou-Ryan-Fraudulent-Credit-Card-Charges-San-Diego-California-594363. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 4Consumer 1Employee/Owner
Updates & Rebuttals

#1 UPDATE Employee ..inside information

NOT a Fraudulent Transaction - Here's the Truth

AUTHOR: Researcher - ()

In order to set the record straight ...

This was not a case of fraud or illegal ppocurement of information by the company back in 2010 (or at any other time) - it was simply a case of the company being incorrectly blamed for an online promotion by another party that included one of the company's online courses as an add-on to its primary product offering.

Here is a detailed explanation ...

Although the company's online courses are offered primarily through health insurance companies, wellness program providers and large corporations, from time to time they have also been offered as an adjunct or "add-on" by companies that sell complementary products such as weight loss supplements. Such was the case with the supplement marketing website whose offer resulted in this particular "rip-off" accusation back in 2010.

It is important to note that the company has NEVER owned, operated or had control over the website in question - the operator of the site simply offered the company's course as an add-on to their primary product - possibly in a manner that was confusing to the consumer as explained below.

Up to 2010 many online marketers made offers that included add-ons and were presented in a confusing or misleading nammer, which seems to be the case here. For instance, boxes next to add-ons were often pre-checked, resulting in consumers getting billed if they failed to notice or forgot to uncheck the box.

Fortunately, the issue was recognized at a government level, resulting in the passage of the "Restore Online Shoppers' Confidence Act", which was signed into law by President Obama in December 2010. The Act put into place full-diclosure requirements protecting consumers (as well as supplier companies like this one whose products may be used by marketers as add-ons) from the issue of people ordering add-on products without realizing it.

So much for the past ... now to the present ...

This company (located in San Diego) is in the business of helping people, not hurting people. The company is an accredited member of the Better Business Bureau with an A+ Rating and should not be confused with third-party online marketers or other similar-named businesses. The company's founder has been helping people lose weight, stop smoking, manage alcohol, manage stress, etc. since 1979. The company was incorporated in 1999 for the purpose of delivering his highly effective courses more affordably over the Internet. As mentioned before, most of the company's partners/clients are health insurance companies, wellness program providers or large corporations.

To find out more about the company, please visit:

selfhelpworks.com/corporate/about.aspx

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#2 UPDATE Employee ..inside information

The Truth Explained - NOT A Fraud

AUTHOR: Researcher - ()

In order to set the record straight ...

This was not a case of fraud or illegal ppocurement of information by SelfHelpWorks back in 2010 (or at any other time) - it was simply a case of SelfHelpWorks being incorrectly blamed for an online promotion by another party that included one of the SelfHelpWorks online courses as an add-on to its primary product offering.

Here is a detailed explanation ...

Although the SelfHelpWorks online courses are offered primarily through health insurance companies, wellness program providers and large corporations, from time to time they have also been offered as an adjunct or "add-on" by companies that sell complementary products such as weight loss supplements. Such was the case with the supplement marketing website whose offer resulted in this particular "rip-off" accusation back in 2010.

It is important to note that SelfHelpWorks has NEVER owned, operated or had control over the website in question - the operator of the site simply offered the SelfHelpWorks course as an add-on to their primary product - possibly in a manner that was confusing to the consumer as explained below.

Up to 2010 many online marketers made offers that included add-ons and were presented in a confusing or misleading nammer, which seems to be the case here. For instance, boxes next to add-ons were often pre-checked, resulting in consumers getting billed if they failed to notice or forgot to uncheck the box.

Fortunately, the issue was recognized at a government level, resulting in the passage of the "Restore Online Shoppers' Confidence Act", which was signed into law by President Obama in December 2010. The Act put into place full-diclosure requirements protecting consumers (as well as supplier companies like SelfHelpWorks whose products may be used by marketers as add-ons) from the issue of people ordering add-on products without realizing it.

So much for the past ... now to the present ...

SelfHelpWorks (located in San Diego) is in the business of helping people, not hurting people. The company is an accredited member of the Better Business Bureau with an A+ Rating and should not be confused with third-party online marketers or other similar-named businesses. SelfHelpWorks' founder, Lou Ryan, has been helping people lose weight, stop smoking, manage alcohol, manage stress, etc. since 1979.

SelfHelpWorks was incorporated in 1999 for the purpose of delivering Lou's highly effective courses more affordably over the Internet. As mentioned before, most of the company's partners/clients are health insurance companies, wellness program providers or large corporations.

To find out more about SelfHelpWorks, please visit:

www.selfhelpworks.com/corporate/about.html

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#3 REBUTTAL Owner of company

SelfHelpWorks is an A rated BBB accredited company

AUTHOR: Self Help Works - ()

Liposene sold one of SHW products as an complimentary addition to its primary product. Whoever filed the complaint bought Lipozene and chose to add the SHW product. SHW programs are clinically based and used by major corporations and health insurance companies throughout the US. It has been in business for 14 years and has received 14 complaints. 

We are in the business of helping people not hurting them. You may contact us by going to our website at Selfhelpworks.com and contacting us at any time. 

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#4 Consumer Comment

Doubtful.

AUTHOR: Flynrider - (USA)

"Lipozene knows NOTHING about this - they are not in a partnership with this company."

   If you're making a secure credit card transaction with the Lipozene site, the only way your card info can get to a third party is if the Lipozene site passes it to them.  The only other way your info could get out is if the Lipozene site is not secured and is being hacked.   Either way, you should stay away from it.

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#5 Consumer Comment

We the consumers suffer

AUTHOR: Kel - (United States of America)

I have been very good about watching my checking out.  So I see this charge and not know what it is i had to wait until the charge actually posted to my account.  But after much research it does correspond with this report.  I have never ordered this product that they are talking about.  It can be purchase in stores for the same amount.  It just pisses me off to see things like this happening to people who live pay check to pay check and we are the ones that have to suffer for this.  it will take me 7 - 10 business days to get this resolved.
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