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Report: #1325714

Complaint Review: Senior Soulmates - Internet

  • Submitted:
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  • Reported By: SS — Bothell Washington USA
  • Author Not Confirmed What's this?
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  • Senior Soulmates Internet USA

Senior Soulmates Senior Soulmates fraud Nationwide

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I helped my mom join Senior soulmates in hopes she would meet some people in her area to fill the void since losing her husband 5 years ago.  I unfortunately used my visa debit card for a three month membership.  When they notifed me via email that the membership was up for renewal, but my card had expired and the membership would soon be canceled unless I provided a new debit card number with valid expiration date.  I declined and told them to go ahead and cancel the membership as my mom had found no use from it.  Three days later, my card was charged for another three month membership.  I contacted them immediately and asked how they could have gotten my new expiration date without my giving it to them.  The person was rude and claimed that I must have provided the information.  I must be mistaken, they would NEVER do such a thing.  I asked for a refund and was told no.  I further pressed to speak to a manager and I was disconnected.  After being disconnected from their customer service chat several times, I was finally able to wrangle a phone number for "management".  I called the number and spoke with an individual named Nino.  He was also insistent that I must have given them the new expiration date and simply forgot... WRONG!  I am 49 years old and in no way losing my memory!  I explained the communications and was given a email address to send proof of the cancelation notice to.  Three weeks later and no response.  Additional calls have resulted in me being hung up on.  This company is definately a fraud.  Save yourself the time, money and aggravation of having to get a new credit/debit card number because they will never stop charging you.

By the way, I did dispute with my bank.  Again, it's an internet transaction and the company claims I must have given them my new expiration date.  It comes down to he said/she said and just pure common sense which I must have misplaced when I engaged in business with these shady people.

Oh and as for the site itself.  Most of the profiles are fake.  My mom tried to contact several of the supposed members and never received a single response.  She's 68 and good looking woman, so hard to believe no one would even say hi.

 

This report was posted on Ripoff Report on 08/31/2016 02:01 PM and is a permanent record located here: https://www.ripoffreport.com/reports/senior-soulmates/internet/senior-soulmates-senior-soulmates-fraud-nationwide-1325714. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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