• Report: #1012807

Complaint Review: Sensible Home Warranty

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  • Submitted: Tue, February 12, 2013
  • Updated: Tue, March 05, 2013

  • Reported By: JillHVAC — Townsend Delaware United States of America
Sensible Home Warranty
1344 Disc Dr, Suite 221 Sparks, Nevada United States of America

Sensible Home Warranty Flaky... UNTRUSTWORTHY!!! Does NOT pay contractors!!! Sparks, Nevada

*Author of original report: Lies, lies, and MORE lies... can you believe it?!

*Author of original report: Update

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Sensible Home Warranty (SHW) contacted my HVAC company on 10/17/12 and asked that we service one of their homeowner's heating system as it was not working properly. We agreed to collect the homeowner's co-pay and invoice SHW for the remaining balance which would be paid within 30 days. We proceeded to go to the customer's home that day, found the problem, called SHW and obtained authorization to complete the repair, made repair, checked operation of furnace, collected co-pay, and departed the customer's home. Once the work ticket was returned to the office the next day the invoice was prepared for the authorized amount less the co-pay collected and sent to the billing address provided for SHW. Payment was never received. When following up on the claim we were told that the invoice was never received by SHW and to rebill it including the suite number 221. We were also provided an email address and fax number where the invoice could be sent. All three methods were used to resend the invoice. Still, no payment received. Another call was placed and we were instructed to leave a voicemail for accounts payable. I left a voicemail and although their recording states you will receive a call back within 24 hours I NEVER did. I called again on 12/11/12 and left a message with a Gabriella explaining my experience and that I was seeking payment on a claim. Gabriella "personally" took a message for me and said she would definitely have someone call me back. To this day... 2 months later....I have YET to receive a return phone call. I have continued to call and leave messages and send the invoice via fax and email. I refuse to continue mailing the invoice wasting paper and postage. After attempting to follow up on this yet again for the past two days I was finally given a direct extension to the accounts payable manager, Tiffany, who has has repeatedly ignored my phone calls today. Enough is enough. I have left another message but expect the same results. I will continue to call but expect that I will also continue to be ignored. Contractor beware.... they do NOT pay! Homeowner beware... they will require you to pay your premiums, deductibles, and co-pays but they will not pay the contractors. What this means for the homeowner is that you will not likely ever get the same contractor twice because they don't pay their contractors to stick around... AT ALL! Avoid this company like the plague!!!!!

This report was posted on Ripoff Report on 02/12/2013 08:58 AM and is a permanent record located here: http://www.ripoffreport.com/r/Sensible-Home-Warranty/Sparks-Nevada-89436/Sensible-Home-Warranty-Flaky-UNTRUSTWORTHY-Does-NOT-pay-contractors-Sparks-Neva-1012807. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
2Author 0Consumer 0Employee/Owner
Updates & Rebuttals

#1 Author of original report

Lies, lies, and MORE lies... can you believe it?!

AUTHOR: JillHVAC - (United States of America)

Today is Tuesday  March 5, 2013. The time is 3:31pm EST. I have checked our physical location mailbox as well as our P.O. Box at the local post office and still have not received this payment that was supposedly written on 02/15/13 in the amount of $404.00 and was assigned check# 14322, according to the representative who contacted me initially following the filing of this complaint. Since the company's most recent response of "Billing to contact vendor" on 2/27/13 I have not received a payment NOR has anyone from their company made ANY attempts to contact me. This serves as further proof that this company does not have any plans on actually resolving the matter but instead is attempting to appease my company as well as the BBB by simply stating that a payment has been made when in fact it has NOT. I will be seeking additional information from the Nevada Attorney General regarding this matter. I just thought I should give another update. It is INCREDIBLE the lies this company will tell to try to shut you up once you let the cat out of the bag. I don't think I will be updating this any further UNLESS I actually receive payment from them..... we'll see.
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#2 Author of original report

Update

AUTHOR: JillHVAC - (United States of America)

Since filing this report along with a complaint to the BBB of Nevada (with which they have an "F" rating" due to their 600+ complaints in the past 36 months) I have FINALLY received a call from a representative of the company who said that payment was RE-issued to me on 2/15/13. I noticed he said RE-issued and asked him about it and his response was 'a check was PROBABLY sent to you about three months ago' so I asked him for that check information and he said he didn't have that information so he was unable to give it to me. I advised him that I would allow until today, Tuesday 02/26/13, to receive the payment or I would be updating my reports to reflect the new information as this was ample time for the payment to arrive given the information that he provided me with. To date no payment has been received. Very disappointed with the performance of this company....
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