• Report: #1038574

Complaint Review: Sentry Recovery and Collections

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  • Submitted: Wed, March 27, 2013
  • Updated: Wed, March 27, 2013

  • Reported By: TWL Associates — Edmonton Alberta
Sentry Recovery and Collections
3080 S. Durango Las Vegas, Nevada United States of America

Sentry Recovery and Collections RIP OFF ARTISTS - Las Vegas, Nevada

*Consumer Comment: Violated the FDCPA on my account

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Our company does not deal with the handling of collections, but we have received multiple complaints about Sentry Recovery and Collections and know a complaint has been filed in the US District Court, District of Nevada by Lemberg and Associates, due to harassment and unscrupulous practices against clients by Sentry Recovery and Collections.   To find out more, please look up the Lemberg and Associates Site.
 
See the following documentation: 

Lawsuit Filed Against Sentry Recovery & Collections
Wednesday, October 3rd, 2012 at 5:00 am

On behalf of our client, Lemberg & Associates recently filed a complaint in U.S. District Court, District of Nevada, against Sentry Recovery & Collections. Our client alleges that Sentry Recovery & Collections contacted him about a $350 debt, and that he requested a written collection notice. Sentry Recovery & Collections told him it wasnt required to send a letter, and that if he wanted a letter, he had to request one in writing via certified mail. Sentry Recovery & Collections told him that, if he sent such a letter, it would put the debt on our clients credit report. Our client alleges that Sentry Recovery & Collections threatened to ruin his credit if he didnt pay immediately. The debt collector from Sentry Recovery & Collections also mocked our client.

The lawsuit charges that Sentry Recovery & Collections violated the Fair Debt Collection Practices Act (FDCPA) by engaging in harassing behavior; by using false, deceptive, or misleading representation in connection with the collection of a debt; by employing false and deceptive means to collect a debt; and by failing to send a letter within five days of initial contact. It also charges Sentry Recovery & Collections with harassment.

Monday, August 27th, 2012 at 5:00 am  


On behalf of our client, Lemberg & Associates recently filed a complaint in U.S. District Court, District of Nevada, against Sentry Recovery & Collections. Our client alleges that the Sentry Recovery & Collections called her and failed to inform her that the call was an attempt to collect a debt. She also alleges that Sentry Recovery & Collections called her workplace numerous times, even though each time she told Sentry Recovery & Collections that the calls were inconvenient and against her employers policy. She also asked that Sentry Recovery & Collections cease all communication with her. Our client alleges that Sentry Recovery & Collections continued to call her at work, forcing our clients supervisor to call Sentry Recovery & Collections and tell them that their actions were placing our clients job in jeopardy. In addition, Sentry Recovery & Collections tried to bully our client into paying the debt, and never sent her the required written notification.

The lawsuit charges that Sentry Recovery & Collections violated the Fair Debt Collection Practices Act (FDCPA) by contacting our client at a place and time known to be inconvenient; by contacting our client as her workplace, knowing that her employer prohibited such calls; by engaging in harassing behavior; by not disclosing the identity of the debt collection agency during a call; by failing to inform our client that the phone call was an attempt to collect a debt; and by failing to send a validation notice. The lawsuit also charges that Sentry Recovery & Collections harassed our client.

 Don't be intimidated by illegal debt collection practices.

This report was posted on Ripoff Report on 03/27/2013 02:57 PM and is a permanent record located here: http://www.ripoffreport.com/r/Sentry-Recovery-and-Collections/Las-Vegas-Nevada-89117/Sentry-Recovery-and-Collections-RIP-OFF-ARTISTS-Las-Vegas-Nevada-1038574. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 Consumer Comment

Violated the FDCPA on my account

AUTHOR: nicolebell - ()

I lived at Villanova Apartments 2815 W Ford Ave Las Vegas NV 89123. I had lost my job in Oct of 2012 and this caused me to lose alot. Started with my cable and then I got a notice saying that I would be evicted or I would have to move voluntarily. I said I would leave voluntarily. The manager at Villanova told me that he would not put an eviction on my record but I would have to pay the $1500 fee for breaking my lease. I was ok with that. I moved just before Thanksgiving in November to my ex boyfriends home in Henderson with my 5 year old daughter. Still no job.

I finally got a job in February making ok money. In April we started looking at houses to move into and we both had to apply. They said that we were not aproved because of something on my credit. Come to find out they had already reported this on my credit. Didnt receive anything from them or the apartments until I found out on my credit. I was furious. I had to pay a $350 down payment to be able to get the documentation stating I was paying and that I am able to rent. Paid it and got the papers and also started paying $50 every 15th and 30th. I have been faithfully making my payments and have not been late. My last payment was due on 8/30 and I get a 5 day grace period to make my payment.

Monday was a holiday and I thought they would take that day into consideration. But they did not. Was planning on going to their office after work today 9/5 to make my payment. Called to let them know and was informed that I was to make the payment yesterday 9/4, and that my file has been sent to an attorney for review and that if I do not make a hefty down payment that they will garnish my wages by 25%. Well i spoke to my boyfirend and told him this. He called them WITHOUT MY PERMISSION, and they disclosed all my account details to him whithout me authorizing it. I did however authorize him to make payments for me and when I first got this account authorized them to speak to him on my behalf.

That was then. This is now and I didnt however authorize them to speak to him after that. They assumed that they could. The woman I spoke to, apparently the supervisor, was very rude to me and yelled, I stated that I am a client with them and she abused it by saying "you were a client with the apartment complex, you are now just a debtor and have no say so in what we do." Also she refused to give me any info on my account and said she was too busy to look for the info and tell me the phone number to the attorney who had my account. I am very unhappy with this company and not just because she was rude, but because she broke the FDCPA and violated my rights. 

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