• Report: #215422

Complaint Review: SentryLink LLC

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  • Submitted: Thu, October 12, 2006
  • Updated: Tue, October 17, 2006

  • Reported By:Piedmont Triad North Carolina
SentryLink LLC
7500 Greenway Ctr Drive 1040 Greenbelt, Maryland U.S.A.

SentryLink LLC Ms Erica Kane CEO Here is another rip off from SentryLink LLC Greenbelt Maryland

*Author of original report: Police report filed, contacted Va and Nc Attorney General

*Author of original report: Discover Card Issued Refund...

*Author of original report: Erica Schulman Kane, Yes its a real name...

*Author of original report: Update Oct 13th 2006

*Author of original report: UPDATE

*Author of original report: Never watched soap's...

*Author of original report: Never watched soap's...

*Author of original report: Never watched soap's...

*Author of original report: Conversation with Michelle Parker on 10/12/2006 4:00pm EST

*Author of original report: UPDATE FROM SENTRYLINK LLC 10/12/2006

*Consumer Suggestion: Erica Kane?

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12:21pm Thursday 12th 2006

Ran what I thought to be a criminal background check on myself as I am changing jobs. Used the website:

http://www.sentrylink.com/

Ive done this many times as I have changed jobs quiet a few times in the computer field. Most of the time it takes 30 min or so to get a report in my in box. By the time I concluded my transaction with Sentrylink and closed their site (5 min) I had a "report". It contained where I had lived for about 10 years and that was it. I checked my inbox again and through the day thinking the rest was in a separate report. Nothing.

So for 24.95$ I got the information that could be found on Google in 10 min.

I contacted Ms Erica Kane (Ceo) thru the Sentrylink.Com website with this email:

>Ms Erica Kane,
>I am contacting you for a FULL REFUND. Your report shows >nothing other than where I have lived, addresses that I have >myself. There is no other information that you provide, this >is NOT a criminal background check. You charged me 24.95$ for >public information that is available with a search on Google.
>>
>The "sample" report you show below the box to enter >the "criminal background check" information is what a real >background check shows. I know as I have seen lots from past >jobs I have had. Your site gives a great impression talking >about the FCRA, etc but still provides no criminal background >information.
>>
>You website states you will show criminal background >information and you do not provide this service. I had read >numerous complaints on your company on rip-off report, BBB of >Greater Maryland, etc... I guess these people were telling >the truth. Your service is on the verge of stealing. I know >that I have a DUI back in 1992, various traffic tickets, etc. >I have read your rebuttals to similar claims. To that I say I >have had around 20 background checks ran on me for apartment >complexes, jobs, etc and I have seen the information that they >provide. The only difference between the services is the >others charge 49.99$ and up for a criminal background check.
>>
>Your service did not provide a criminal background check and I >am requesting a full refund. I can file a complaint today >with the Greater Maryland BBB if I need too.
>>
>Thank you and I look forward to hearing from someone as soon >as possible.
>>
>>Steve

That was at 2:48pm on the same day (Thursday 12th 2006)

Here is the link to the Greater Maryland BBB that has the contact info for Ms Kane and Sentrylink.Com

http://www.dc.bbb.org/report.html?national=Y&compid=30000339

The phone number for Sentrylink in Greenbelt Maryland is:
(301) 486-0862
(877) 736-8791 Toll Free
(301) 486-0865 (FAX)

SentryLink LLC
7500 Greenway Ctr Drive 1040
Greenbelt, MD 20770
Prince Georges County

Thru the list of complaints on the BBB site and others its obvious that I am not alone. I also have the exact complaint that others have as well.

This company and service is a Ripoff.

I will add to this information only when I hear from Ms Kane or someone at Sentrylink issuing me a refund. I will post any correspondence that I receive as well thru the Greater Maryland BBB, my email or here.

Steve

Steve
Piedmont Triad, North Carolina
U.S.A.

This report was posted on Ripoff Report on 10/12/2006 12:16 PM and is a permanent record located here: http://www.ripoffreport.com/r/SentryLink-LLC/Greenbelt-Maryland-20770/SentryLink-LLC-Ms-Erica-Kane-CEO-Here-is-another-rip-off-from-SentryLink-LLC-Greenbelt-Mar-215422. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 11Consumer 0Employee/Owner
Updates & Rebuttals

#1 Author of original report

Police report filed, contacted Va and Nc Attorney General

AUTHOR: Steve - (U.S.A.)

Police report filed, contacted Va and Nc Attorney Generals yesterday as well. I am going to call them both by Friday to follow up and make sure my email's were received and speak to someone as well.

After work I made it to the local police department, got in touch with a detective that deals with Internet crimes. I took him the copies of the emails and we went thru the whole story.

His reaction was shock that SentryLink LLC would want me to send them my information being they check backgrounds. He also suggested I contact the National Association of Professional Background Screeners. Since SentryLink LLC is listed as a member business on their site, he felt that the NAPBS might like to know how SentryLink LLC is conducting business. I am emailing NAPBS's when I get home from work today.

Discover had a credit on my statement this morning just as they said. Received an email from one of the Fraud Department supervisors that I have been talking to since 10/12/06. She said that they are going to contact SentryLink LLC this week. I have all the emails, etc ready to go when Discover needs them.
Also got an email from the DC BBB and they along with the Greater Maryland BBB have open complaints against SentryLink LLC.

Hopefully SentryLink LLC will explain to the Virginia Attorney General or any of the other people I have contacted how a background check company cant check backgrounds. If it was just my one instance, maybe there is an issue. When 10 other people (just that I know about) have had the EXACT same issue with SentryLink LLC?? Not a coinencidence and like I have stated its stealing and fraud to charge someone for a product or service and not deliver.

Steve
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#2 Author of original report

Discover Card Issued Refund...

AUTHOR: Steve - (U.S.A.)

Discover Card called me back and said I have a pending credit for 24.95$ that will be there as of midnight tonite. THANK YOU!

Also have a case number from the Fraud Department that I am calling the detective back with in a moment. This will allow the police, the BBB and the Attorney General of Virginia and NC to check the status of the case.

All I have to say at this point is I tried to get this resolved without filing reports to anyone. If I felt that SentryLink was a reputable company and would fix this I would post that.

SentryLink has shown no good faith to fix this and as far as I am concerned they are a bad business and do nothing but perpetrate fraud.
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#3 Author of original report

Erica Schulman Kane, Yes its a real name...

AUTHOR: Steve - (U.S.A.)

Schulman was Erica's maiden name, its Kane thru marriage. This is the website from her wedding in 2001:

http://home.netcom.com/~ens/wedding/index.html

Just happens to be coincidence I guess.

No email from Ms Kane or Ms Parker, etc. Have been contacted by the Greater Maryland BBB and I filed a complaint with the DC BBB as well just to make sure my bases are covered. SentryLink LLC can be found by searching the National BBB as well.

I really hope to find my refund has been credited back to my card on Monday. Discover's Fraud Department contacted me this morning and said the Fraud has been added to their system. They said I should expect an affidavit in the mail and should have it by Tuesday. I printed out posts from this website, my email's, the complaints from the BBB's, etc and they will go to the Fraud Department when I mail it all on Wed.
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#4 Author of original report

Update Oct 13th 2006

AUTHOR: Steve - (U.S.A.)

Update Oct 13th 2006

Final email sent to Ms Michelle Parker at SentryLink LLC

Dear Michelle Parker,
As promised, Ive contacted the Greater Maryland BBB and they have my complaint on file. Ive sent numerous emails and called to get this resolved but no one will contact me to let me know if this charge has been reversed. PLEASE have someone contact me from SentryLink LLC if you would like me to contact the Greater Maryland BBB to let them know SentryLink LLC has refunded me. I can let them know you have refunded me the 24.95$ that I have been inquiring about.

Again, Discover Card's Fraud Department has been contacted about this. If the charge is not reversed they will be forced to take action about this. I have also been told to file a police report locally and I can submit that to the Greater Maryland BBB as well as to Discover Card's Fraud Department on Monday. I feel I have no choice as no one will contact me from SentryLink LLC to resolve this matter.

I am submitting all email correspondence to Discover Card, the Greater Maryland BBB as well as my local police department on Monday Oct 16th 2006. They will take action on my behalf. Again, I have contacted you several times with no reply as well as sent an email to Ms Erica Kane asking for a FULL refund but no one will contact me about this. I will be forced to file a police report for theft and turn that report over to the Discover Card Fraud Department as well as have a copy of that report sent to the Greater Maryland BBB. This is the LAST EMAIL correspondence that I will send unless someone contacts me from SentryLink LLC to let me know that I have been refunded.

Steve C

CC: Discover Card Fraud Department
Greater Maryland BBB


I feel I gave them a fair shot at taking care of this. The Greater Maryland BBB person I spoke with has my complaint on file and will be contacting SentryLink LLC. Discover Card contacted me today and told me the charge was pending as of 1:30pm Oct 13th 2006. Discover Card Fraud Department has all of the emails that I have sent to SentryLink LLC and has listed them as a "Bad Business" for ALL Discover Card users.

A supervisor with the Fraud Dept has SentryLink LLC, has their account information and will refund my 24.95$ back to me and they will collect their money from SentryLink LLC. The Fraud Department says they take any FRAUD seriously and advised me to file a police report on Monday stating that SentryLink LLC has STOLEN 24.95$ from my Discover Card. Through MANY attempts to contact them (SentryLink LLC) they have avoided remedying the situation.

The Greater Maryland BBB will be contacting SentryLink LLC to also let them know that I have filed a complaint on the Better Business Bureau National Website.

I will make updates to this as I have them.

Steve
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#5 Author of original report

UPDATE

AUTHOR: Steve - (U.S.A.)

Friday Oct 13th 2006 12:24pm]

Emailed Ms Parker (again):

Michelle,
Hi. I haven't heard back from you on who to contact regarding a refund. I am calling (credit card) back today as they told me to contact the Fraud department each day to update them. They tell me that there is not a charge from SentryLink LLC as of yet but it looks like there might be a pending charge of 24.95$. Please let me know who to talk to about get this refund processed today (Friday 13th Oct). I will go ahead and contact the Greater Maryland BBB and talk to someone there and file a complaint if I dont hear back from anyone by the end of your business day.

Thank you.

Steve


So I guess I am off to contact the Greater Maryland BBB. As I did a little research on my own last nite I found there are lots of complaints against SentryLink LLC.

Spoke with my credit card people this morning and since I pay for their extra Fraud service they will handle it for me from their end.

I tried to get SentryLink LLC to refund me without complaints to my credit card or the BBB but they have refused to contact me.
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#6 Author of original report

Never watched soap's...

AUTHOR: Steve - (U.S.A.)

Have called my card company and they are listing this as a FRAUD. They have also placed SentryLink LLC on the watch list for Novus card holders.

They will process the charge and in 10 days they will refund me and SentryLink LLC will be getting a call from the FRUAD lady, and she sounded like someone I wouldn't want to get a call from.
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#7 Author of original report

Never watched soap's...

AUTHOR: Steve - (U.S.A.)

Have called my card company and they are listing this as a FRAUD. They have also placed SentryLink LLC on the watch list for Novus card holders.

They will process the charge and in 10 days they will refund me and SentryLink LLC will be getting a call from the FRUAD lady, and she sounded like someone I wouldn't want to get a call from.
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#8 Author of original report

Never watched soap's...

AUTHOR: Steve - (U.S.A.)

Have called my card company and they are listing this as a FRAUD. They have also placed SentryLink LLC on the watch list for Novus card holders.

They will process the charge and in 10 days they will refund me and SentryLink LLC will be getting a call from the FRUAD lady, and she sounded like someone I wouldn't want to get a call from.
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#9 Author of original report

Conversation with Michelle Parker on 10/12/2006 4:00pm EST

AUTHOR: Steve - (U.S.A.)

Conversation with Michelle Parker on 10/12/2006 4:00pm EST

Spoke w/ Michelle Parker this afternoon. Was the one of the most asinine conversations I have ever heard. They want me to fax them proof that I have items in my background that would show up on a criminal background report? So they charge me 25$ and I have to do my own background check? This company is the exemplifies FRAUD. So in order to get my 24.95$ back (That was in effect STOLEN) I have to take time from work and call, pay another 15$ from my home state to get proof that I have an item on my record?? No thanks. I am forwarding this and all the other information that I have to the Greater Maryland BBB and contacting them directly tomorrow asking for their fraud department. I am also calling Discover, contacting their fraud people and having them go after SentryLink LLC. They can call Ms Kane and get her input on this.

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#10 Author of original report

UPDATE FROM SENTRYLINK LLC 10/12/2006

AUTHOR: Steve - (U.S.A.)

UPDATE FROM SENTRYLINK LLC 10/12/2006 at 3:57pm

From: Michelle Parker
Dear Steven, Please contact me at 301-486-0862 ext 611Monday through Friday 8am until 6pm EST. 301-486-0862 (select option 1).

Sincerely,
Michelle Parker
SentryLink
www.sentrylink.com

NOTE: If you reply to this message, please include the full text of the original message to allow for faster processing. Thank you.

Well we will see, I am going to call them now since I am in the EST time zone. Will post what I find out when I am done with the call.

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#11 Consumer Suggestion

Erica Kane?

AUTHOR: Chris - (U.S.A.)

That's probably a fake name as it's the name of a longtime character on All My Children. Wonder what else is fake about them???
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