12:21pm Thursday 12th 2006
Ran what I thought to be a criminal background check on myself as I am changing jobs. Used the website:
Ive done this many times as I have changed jobs quiet a few times in the computer field. Most of the time it takes 30 min or so to get a report in my in box. By the time I concluded my transaction with Sentrylink and closed their site (5 min) I had a "report". It contained where I had lived for about 10 years and that was it. I checked my inbox again and through the day thinking the rest was in a separate report. Nothing.
So for 24.95$ I got the information that could be found on Google in 10 min.
I contacted Ms Erica Kane (Ceo) thru the Sentrylink.Com website with this email:
>Ms Erica Kane,
>I am contacting you for a FULL REFUND. Your report shows >nothing other than where I have lived, addresses that I have >myself. There is no other information that you provide, this >is NOT a criminal background check. You charged me 24.95$ for >public information that is available with a search on Google.
>The "sample" report you show below the box to enter >the "criminal background check" information is what a real >background check shows. I know as I have seen lots from past >jobs I have had. Your site gives a great impression talking >about the FCRA, etc but still provides no criminal background >information.
>You website states you will show criminal background >information and you do not provide this service. I had read >numerous complaints on your company on rip-off report, BBB of >Greater Maryland, etc... I guess these people were telling >the truth. Your service is on the verge of stealing. I know >that I have a DUI back in 1992, various traffic tickets, etc. >I have read your rebuttals to similar claims. To that I say I >have had around 20 background checks ran on me for apartment >complexes, jobs, etc and I have seen the information that they >provide. The only difference between the services is the >others charge 49.99$ and up for a criminal background check.
>Your service did not provide a criminal background check and I >am requesting a full refund. I can file a complaint today >with the Greater Maryland BBB if I need too.
>Thank you and I look forward to hearing from someone as soon >as possible.
That was at 2:48pm on the same day (Thursday 12th 2006)
Here is the link to the Greater Maryland BBB that has the contact info for Ms Kane and Sentrylink.Com
The phone number for Sentrylink in Greenbelt Maryland is:
(877) 736-8791 Toll Free
(301) 486-0865 (FAX)
7500 Greenway Ctr Drive 1040
Greenbelt, MD 20770
Prince Georges County
Thru the list of complaints on the BBB site and others its obvious that I am not alone. I also have the exact complaint that others have as well.
This company and service is a Ripoff.
I will add to this information only when I hear from Ms Kane or someone at Sentrylink issuing me a refund. I will post any correspondence that I receive as well thru the Greater Maryland BBB, my email or here.
Piedmont Triad, North Carolina