• Report: #824085

Complaint Review: seo.com

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  • Submitted: Tue, January 17, 2012
  • Updated: Tue, January 24, 2012

  • Reported By: Whistler — California California USA
seo.com
14870 S. Pony Express Rd. Suite 100 Bluffdale, Utah United States of America

seo.com boostability.com bait and switch Bluffdale, Utah

*Author of original report: No Denial / No Change

*UPDATE Employee: Refund issued

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seo.com advertised "top rankings".   The sales rep, Chase, told me that I would likely see results within 20 days, that I could target as many keywords as I wanted in as many territories as I wanted (i.e. Google France, Yahoo UK, etc.) and all for only $150 in a month.  His pitch was look at how well our company ranks, seo.com.  (It comes immediately after Wikipedia and Google listings, which is impressive.)  So I signed up.

The next day, the person that actually does the work calls me.  He asks me what keyword I would like them to go after, as in one single keyword.  I then told him how different what he is telling me is than what the Sale Rep said.  One of the specific keywords I discussed with the Sales Rep, he says would cost over $2,000 / mo.  I then call bs and demand my money back.

A few days later, Colton, and then later the same day Sterling, call me and I have basically the same conversation with both of them.  They say that they want to give me a refund but that I have to sign some papers stating that I won't give them a negative review in order to get my money back.  They say that the credit card company requires it.

Of course, I refuse and threaten to call my credit card company if they don't immediately refund my money.

Sounds like a well oiled scam to me.


This report was posted on Ripoff Report on 01/17/2012 02:45 PM and is a permanent record located here: http://www.ripoffreport.com/r/seocom/Bluffdale-Utah-/seocom-boostabilitycom-bait-and-switch-Bluffdale-Utah-824085. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
1Author 1Consumer 0Employee/Owner
Updates & Rebuttals

#1 Author of original report

No Denial / No Change

AUTHOR: Mark - (USA)

The problem wasn't that the service wasn't up to my expectations, it was that it wasn't what they promised.  If you will notice, they did not deny any of the facts, nor did they address any of them.  A legitimate company would not have bait and switch tactics.  A legitimate company wouldn't tell customers that they have to sign a paper stating that they can't write a negative review.

Notice that their "happy clients" link doesn't work.  Here are some reviews:
http://www.sitejabber.com/reviews/www.boostability.com
http://www.bbb.org/utah/business-reviews/internet-marketers/boostability-in-american-fork-ut-22240200 (14 complaints)
Or just Google: "boostability reviews"
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#2 UPDATE Employee

Refund issued

AUTHOR: BoostAccounts - (United States of America)

We are sorry to hear that this client was dissatisfied with his service experience. It should be noted that a full refund was issued as quickly as possible when the account manager became aware that our services would not meet up to the client's expectations. 

Customer satisfaction is very important to us. While we regret that the services we provide were not up to this client's expectations, we feel that we did everything possible to make this situation right by offering a full refund.

We try to provide valuable services at very affordable prices and have a track record of happy clients to prove it. (see our Google places reviews for examples http://maps.google.com/maps/place?q=Boostability&hl=en&cid=8373549303238168531 )

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