• Report: #1080710

Complaint Review: Serengeti Resort

Thank You

Read how Ripoff Report saves consumers millions.

  • Submitted: Sat, August 31, 2013
  • Updated: Sat, August 31, 2013

  • Reported By: gb1 — The Woodlands Texas
Serengeti Resort
408 Fuller Dr. Bergheim, Texas USA

Serengeti Resort did not provide enough linens, towels, or RUNNING WATER during our stay among other problems Bergheim Texas

What's this?
What's this?
What's this?
Is this
Ripoff Report
About you?
Ripoff Report
A business' first
line of defense
on the Internet.
If your business is
willing to make a
commitment to
customer satisfaction
Click here now..

Does your business have a bad reputation?
Fix it the right way.
Corporate Advocacy Program™

SEO Reputation Management at its best!

    Although the animal experience was wonderful, the customer service was terrible!  We requested additional towels (to accommodate the 7 guests we had in a bunglow that supposedly slept 8) and linens (they were not provided for all the beds) and they never arrived.  The resort provided grills so you may cook your own food and we were told they were gas grills, then they were charcoal.  We did not bring charcoal as we were given innapropriate information.  We were very remote and had to wait hours for the resort to provide charcoal for our dinner. The worst part was we had NO RUNNING WATER the second day and we were unable to shower, brush teeth or even flush our toilets!  

    We tried for over 10 days to contact the owner and she did not call us back.  One of her own employees told us she didn't handle problems and we should not expect a call back.  We tried to contact her through the resort's facebook site and she began to verbally attack us and even threatened to blackmail another guest's personal business!  She deleted our valid concerns and requests that she contact us.  She was completely unprofessional.

     We paid over $450 for one night for 7 guests and expected a high level of customer service.   


This report was posted on Ripoff Report on 08/31/2013 08:41 AM and is a permanent record located here: http://www.ripoffreport.com/r/Serengeti-Resort/Bergheim-Texas-78004/Serengeti-Resort-did-not-provide-enough-linens-towels-or-RUNNING-WATER-during-our-stay-1080710. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.

Click Here to read other Ripoff Reports on Serengeti Resort

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Search Tips
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?

Advertisers above have met our
strict standards for business conduct.



Ripoff Report Legal Directory
expenditures