- Report: #1094324
Report - Rebuttal - Arbitrate
Complaint Review: Service America
Service America2755 NW 63rd Ct. Ft. Lauderdale, Florida USA
Service America Appliance service repair plumbing electric Ft. Lauderdale Florida
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I have a contract with Service America for a few years now each time the contract is for a full year, I pay a bit less then $600 for the year and they fix appliances plumbing issues and electric problems.
My A/C is old and my tenant complained that the unit is not working right, so Service America said that they will need to change the unit. The unit is a central air conditioning where by you have a condenser outside and a furnice inside. Well they will only change one product and I'll have to pay for the other one. although the contract clearly state if they can not fix it they will replace it, I agree and paid $2300 for the unit. The replaced the unit and after 2 month the unit stop working. I called they changed a part and then they said that they have to replace an electric wire going from the furnice to the condenser and this wire is not a part of the contract and I'll have to pay out of pocket. [continued below]....
My A/C is old and my tenant complained that the unit is not working right so they said that the will change only one part and I'll have to pay for the other and that will be $2300, I agreed and paid although in the contract if they can not fix it they should replace it. The new unit that they installed worked for 2 month and stopped. Service America had to replace a part and know they are telling me that I have an electric issue not covered by the contract and for replacing a wire they want additional $350, I said no and that where the dispute falls. they will not answer any calls I left numerous messages they keep sending me to someone else, it's not pretty, none the less I want them to take there faulty A/C back and refund my money since the one I have does not work. and that is falling on def ears. To be continued...
This report was posted on Ripoff Report on 10/24/2013 11:33 AM and is a permanent record located here: http://www.ripoffreport.com/r/Service-America/Ft-Lauderdale-Florida-33309/Service-America-Appliance-service-repair-plumbing-electric-Ft-Lauderdale-Florida-1094324. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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