- Report: #1110706
Report - Rebuttal - Arbitrate
Complaint Review: Service Net
Service Net650 Missourri Avenue jeffersonville, Indiana USA
Service Net What Warranty? jeffersonville Indiana
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I purchased an HP refurb laptop from PCMall with the extended warranty through Service Net. When attempting to get a bad hinge on the laptop replaced and was told that it was physical damage. Not accepting this statement I googled "HP hinges" and found that other owners had this problem. I requested a supervisor and was connected to a very rude "Darrien" that now claimed the bad hinge is a manufacturers defect and not covered then stated that the conversation was over. I asked for a copy of the warranty.When I finally received the paperwork from ServiceNet, in the fine print, it states that refurbs are not covered by the warranty. In essence the warranty never covered anything and is out right fraud.
This report was posted on Ripoff Report on 12/26/2013 07:15 PM and is a permanent record located here: http://www.ripoffreport.com/r/Service-Net/jeffersonville-Indiana-47130/Service-Net-What-Warranty-jeffersonville-Indiana-1110706. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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