• Report: #842909

Complaint Review: sewusa.com

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  • Submitted: Wed, February 22, 2012
  • Updated: Wed, February 22, 2012

  • Reported By: Ed — Wildomar California United States of America
sewusa.com
P.O. Box 20582, Bullhead City, Arizona United States of America

sewusa.com LRB Services No Product, No reply, Bullhead City, Arizona

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   On 2/4/12 I ordered a sewing machine manual from sewusa.com.  Following their online ordering guide I printed their mail order form, and filled it out as instructed.

I sent the total payment by USPS Money Order by first class mail.  I kept a copy of everything, including mail receipt, MO #, a copy of the order.  I waited for a week or so, I assumed they would email me back upon receipt of the order, but no such luck.

I sent them out an email requesting confirmation of receipt and estimated date of shipment or if already shipped, when. No response.  I tried another email 3-4 days later, no response.

I checked on line for their phone number and tried calling.  First just a busy signal, I felt a little reassured at least their phone was working.  I called back and got a recorded message, "There is no one available to take your call, call back later" CLICK!! End of message, no way to leave a message or comment, just had to try back again.  I have tried a few more times, same situation, busy or recorded message.

I will be sending a Certified Letter next.  If I don't get a response, I will take legal action.  It will cost me a lot more than the problem is worth but that's not the point, it's just a matter of right and wrong.

If this company comes clean and finally ships my manual I will be more than happy to inform this group as to that.   

This report was posted on Ripoff Report on 02/22/2012 12:54 PM and is a permanent record located here: http://www.ripoffreport.com/r/sewusacom/Bullhead-City-Arizona-86439/sewusacom-LRB-Services-No-Product-No-reply-Bullhead-City-Arizona-842909. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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