- Report: #1079109
Report - Rebuttal - Arbitrate
Complaint Review: Sexton Dental Clinic (Florence SC)
Sexton Dental Clinic (Florence SC)West Palmetto Florence, South Carolina USA
Sexton Dental Clinic (Florence SC) Flim Flammers, Flip Floppers, Con-Artists Florence South Carolina
*Consumer Comment: You get what u pay for!
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I had been planning on having some cosmetic dental work done for quite some time, and since the work I needed was going to cost more than I could afford, I opted to use Sexton Dental. They had extracted teeth for me in the past, and they were always quick and efficient.
After mulling over the website and looking at the various services and pricing, I decided it would be well within my financial capabilties to go ahead and get some dentures as opposed to getting the expensive veneers or implants. They have a list of various degrees of "quality" dentures, supposedly the "standard" being the lowest grade, and "signature" being next to the best quality.
I chose to get the next step down from top grade, being signatures. I assumed this was going to affect the realistic look of the dentures. Once I got my initial exam, the dentist decided that he would not pull all my teeth, since most of them were still good, he talked me into a partial. This was fine, and I had no problem with it. It was two of my front incisors that were pulled, and they were replaced with what they called a "temporary" partial.
Of course, I was not satisfied in the least with the finished results, but they assured me that these were the temp set, and I would get my permanent set before 90 days. Even the lady sitting at the check-in desk kept repeating that all dentures are temporary, and everyone should return before 90 days to get the permanent dentures.
I toughed it out for 86 days with these loose fitting dentures in my mouth, rubbing my gums and making them sore. I was so happy to finally be going back in hopes that Sexton was going to finally finish what they started. When I got back into the chair, I pointed out all the little troublesome areas where the dentures didn't line up, and where they rubbed my mouth and mades sores. I told them I was unable to eat with them because they were not lined up straight and my bottom teeth pushed up on them causing them to be uneven in front.
A tech came in and said that they were going to have to grind a little off my bottom tooth to stop the plate from grinding, and I was happy something was going to be done, so maybe I could finally have a normal smile. What did he do? He came back with some kwikset gel, and squirted it on my plate, putting it in my mouth and had me bite down on it. The whole time, I was thinking, "why is he doing this, it is only compounding the problem, and now my plate will be permantly crooked..." But I trusted, maybe he was just doing this to get an idea of what to do.
No such luck. He takes my plate and sands it off, and brings it back. The SAME plate! The one that they told me was only temporary. I asked the assitant "Is that it?" and she said non-chalantly "Yes, that is all." I asked he about my permanent plate, and she then told me that no dentist is going to fit me with a partial until one year has passed since the extraction. But wait... they told me that I was getting a permanent plate at 90 days. I smiled for the assistant, and said "But look at my smile, these two in the front aren't even with my other teeth." She then tells me that it doesn't matter, because the ones on the bottom are crooked too. What!!!???
So, I asked her again. When do I get my permanent plate? She said, well after one year you come back, then you pay such and such for whichever quailty set you want.... but wait! I've already paid for the high quality set! Right? So, where are my permanent quality dentures? I didn't pay $500.00 for temporary dentures. This is a rip off, and someone needs to set it right. Be careful if you are trying to get quality work done, I got had by this business!
This report was posted on Ripoff Report on 08/26/2013 10:29 AM and is a permanent record located here: http://www.ripoffreport.com/r/Sexton-Dental-Clinic-Florence-SC/Florence-South-Carolina-29501/Sexton-Dental-Clinic-Florence-SC-Flim-Flammers-Flip-Floppers-Con-Artists-Florence-Sou-1079109. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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