shadeusa very bad customer service as they disappear when you are out of the 90 day warrenty! Internet

I bought several beach chairs and an beach umbrella from them two years ago. Or should I say two beach seasons ago!  I barley used the umbrella when the little tip that allows it to go into the sand came off.  I send them a couple of emails seeing if I could just get that little part and they never answered my numerous emails.  That frustrated me so finally I went online and chatted with them.  They suggested that I buy another new umbrella and were of no assistance.  If they had answered my emails I would have probably not filed this report, but ignoring customers  is a ripoff!  i offered to pay 14.95 ( the same cost of the umbrella) for a replacement part as long as they picked up the shipping , and they refused.  I felt ripped off having them make profit off their defective merchandise so I will not be buying from them again. I will look for a company with better customer service to buy a replacement.  thank you