• Report: #1010305

Complaint Review: ship your car now LLC

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  • Submitted: Thu, February 07, 2013
  • Updated: Wed, February 27, 2013

  • Reported By: Concerned Consumer — United States of America
ship your car now LLC
Boca Raton, Florida United States of America

ship your car now LLC shipyourcarnow.com false and misleading practices; bait and switch methods Boca Raton, Florida

*REBUTTAL Owner of company: COMPETITOR POSTED THIS

*REBUTTAL Owner of company: PLEASE CALL

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I noticed a report on here that was later claimed to be a competitor making false claims.  Read that post, as it is essentially what transpired with me.  The salesperson made false claims about his role stating that I would get a bunch of calls from brokers, but that he was the guy handling and transporting the car and he was the direct source.  He did this to create the impression that he wasnt a broker and that he was actaully moving the vehicle.  FALSE.  The company is a broker and the sales guy is done with you once the locate a driver and get your money. 

Not only did the entire process get screwed up by this salesperson, his dispatch area seems to be largely inept at communicating and gathering the necessary information.  Being that this is their business, you would think that they know what to communicate.  They are intentionally misleading and I personally experienced the bait and switch pricing tacitcs referred to in the prior postings.  I am not a competitior but I wish I would have used one....anyone, nobody else can possibly be this misleading. 

What Ship your car now LLC does is lowball you, but about $50 or so...most of your bids will be right on top of each other.  These guys know that becasue they basically all work with the same ACTUAL drivers.  So you sign a contract at their low ball price and yes you post a deposit.  DO it with AMEX so you can have leverage and have them suspend the payment if and when (basically, "when") they try to change the amount on you.  Only you wont know that they did it until the driver arrives with your car and paperwork and presents a higher COD amount that you owe. 

None of this having been communicated to you.  Problem is, Ship Your car now has already been paid ther fee, which they refere to as a "fuel surcharge" but its acutally thier fee.  The amount due now on COD is the drivers fee (a different company)...and they have your vehicle.  Once you paid the FEE to the broker, they pretty much leave you hanging.  So, doesnt that sound exactly like what was described above?  While it may not be the entire company, some of their sales guys (or at least the one i dealt with) would seem to be less than genuine...that's being nice.  Not sure anything the guys says has any basis in fact and is generally misleading.    Avoid this group.  


This report was posted on Ripoff Report on 02/07/2013 09:10 AM and is a permanent record located here: http://www.ripoffreport.com/r/ship-your-car-now-LLC/Boca-Raton-Florida-/ship-your-car-now-LLC-shipyourcarnowcom-false-and-misleading-practices-bait-and-switch-m-1010305. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 0Consumer 2Employee/Owner
Updates & Rebuttals

#1 REBUTTAL Owner of company

COMPETITOR POSTED THIS

AUTHOR: shipyourcarnow - ()

Not one bit of actual data in thie report.  This is a competitor trying to hurt Ship Your Car Now.  Call us if this is an actual customer upset with your transprort so that we may discuss the situation.  

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#2 REBUTTAL Owner of company

PLEASE CALL

AUTHOR: shipyourcarnow - (United States of America)

I have just been informed of this report and would like to speak to the customer direct if at all possible.  Please contact ship your car now at 888-532-8805, have your order # available, and ask to speak to a manager.  We take car shipping very seriously and want to take care of the situation as best as possible.  

After reading the review I am uncertain what really transpired in your transport.  We look forward to your call and will make the situation right.  

Ship Your Car Now Quality Assurance Team.  
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