- Report: #807659
Report - Rebuttal - Arbitrate
Complaint Review: shoebuy.com
shoebuy.com31 Draper Street Woburn, Massachusetts United States of America
shoebuy.com Worst customer service ever. Poor policies Woburn, Massachusetts
In October one of the shoes started coming apart at the toe. October 19th I contacted shoebuy and they very politely told me to sent the shoes back via traceable source and they would look at them.
Finely on November 8th I get an email saying that quote: unfortunately the condition was not related to a manufacturer defect. The shoes met the manufacturer's standards. The wear/tear/dirty soles of these shoes were not a manufacturer's defect. We would not be able to accept them back and they were returned to you as is.
I got on the phone with a customer service rep who informed me shoebuy has a 60 day return policy and there was nothing he could do. I ask him why in the world if they have such a dumb policy would you have me go to the time and expense of shipping the shoes back in the first place? He gave me to a supervisor who very politely said he would have my claim reviewed but that I was pretty much out of luck.
I have worn New Balance shoes for many many years so knowing good and well this was a manufactures defect I contacted New Balance who said they dont sell shoes direct would be happy to look at the shoes for me. Short and sweet they sent me a new pair thanked me for my business and apologized for the trouble.
New Balance is a great company with a great products just dont buy them from shoebuy.com.
This report was posted on Ripoff Report on 12/10/2011 01:49 PM and is a permanent record located here: http://www.ripoffreport.com/r/shoebuycom/Woburn-Massachusetts-01801/shoebuycom-Worst-customer-service-ever-Poor-policies-Woburn-Massachusetts-807659. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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