• Report: #757982

Complaint Review: Shoebuy.com

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  • Submitted: Fri, July 29, 2011
  • Updated: Fri, July 29, 2011

  • Reported By: selwonk — United States of America
Boston, Massachusetts United States of America

Shoebuy.com Shoebuy.co.uk Extremely poor customer service after non-delivery of goods Boston, Massachusetts

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I think it's safe to say that Shoebuy.com have the worst attitude to customer service that I have ever experienced.

I do most of my non-grocery shopping on line so I think I'm able to judge how well a company responds to customer service issues. I also run the web site for a multi-million pound business and appreciate how important it is is to reply in a timely fashion and respond pro-actively to customer service issues.

Shoebuy.com, on the other hand, do not have a clue. Despite numerous emails they have not provided a satisfactory response to my repeated requests to find an order that was despatched weeks ago.

I would not recommend purchasing from Shoebuy.com or their UK outlet, Shoebuy.co.uk. They have a dismal attitude to customer service and deserve a poor reputation online as a result. It is only by fairly and accurately reporting issues on review sites such as this one that people are able to make an informed decision about who to purchase from online. I wish I had dug a little deeper before putting my hand in my pocket.

This report was posted on Ripoff Report on 07/29/2011 03:18 AM and is a permanent record located here: http://www.ripoffreport.com/r/Shoebuycom/Boston-Massachusetts-/Shoebuycom-Shoebuycouk-Extremely-poor-customer-service-after-non-delivery-of-goods-Bost-757982. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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