- Report: #988031
Complaint Review: shoebuy.com
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| shoebuy.com
Internet United States of America |
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shoebuy.com Horrible customer service and return policy Internet
*Consumer Comment: Another Bad Experience with Shoebuy.com Customer Service and Poor Quality Footwear
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I ordered two pairs of shoes from this website. It took almost a month for these shoes to get to me. Neither pair fit. When I tried to return them I was told that it was past the return date (yes, it was past the 60 day date, but not by much. I should have paid closer attention, but they could have worked with me.) Both pairs of shoes are still listed on the website for sale so it wasn't like they were past a style date. In fact, they were both listed for more than I paid for them. I was told by both the customer service rep and the "shift supervisor" that there was nothing they could do for me and it was my fault for not paying closer attention to the policy. I am now stuck with over $100 in shoes that are of no use to me whatsoever. I cannot understand why anyone would shop at this site when they could shop at Zappos who have a 365 day return policy, no re-stock fee and free shipping both ways. I will never shop at this website again.
This report was posted on Ripoff Report on 12/28/2012 08:26 AM and is a permanent record located here: http://www.ripoffreport.com/r/shoebuycom/internet/shoebuycom-Horrible-customer-service-and-return-policy-Internet-988031. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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Search Tips#1 Consumer Comment
Another Bad Experience with Shoebuy.com Customer Service and Poor Quality Footwear
AUTHOR: Karen - (USA)
SUBMITTED: Friday, January 18, 2013
I had a similar experience with Shoebuy.com. After having foot surgery, I couldn't get my foot into any of my shoes, while the post-op shoe I was wearing was making my foot hurt and swell. I could wear my house slippers, but they were badly worn so I decided to order a new pair.
I need shoes and house slippers with arch support and found a good deal on the Wal-Mart website on Tender Tootsies Maria slippers that some reviewers noted had a nice arch. Since I was unemployed and going through medical treatments, one of which was for my feet, I didn't want to spend a lot of money on house slippers. The price of the slippers on the WM website was 2 pair for $30, which seemed like a bargain.
Although I ordered the slippers on the WM website, they were shipped directly from Shoebuy.com. When I got them, they were too narrow to get on my foot (the one that had been operated on).
I finally found some orthopedic shoes on another website and ordered a larger size than I normally wear. They didn't fit so I had to return them and order a different size. The second pair of shoes fit and after wearing them a while the swelling in my foot went down.
When I was able to get my foot into the Tender Tootsies Maria house slippers I'd purchased from Shoebuy, my foot that had been surgically corrected fit into the respective slipper at an angle so that my heel would suddenly slide out of it while I was walking, which aggravated the pain and swelling. Oddly enough, my other foot which is even more deformed and still in need of surgery fit almost perfectly into the other slipper.
I searched on the Internet and found a pair of orthotic house slippers on another website that cost twice as much as the 2 pair of Tender Tootsies from Shoebuy, but I decided to take a chance and order them. Well, my badly deformed foot did fit at a bit of an angle in the new orthotic slippers, not surprisingly, but my surgically corrected foot fit perfectly. So, while I did find a pair of quality house slippers I can wear, I was left with 2 pair of poorly-made house slippers from Shoebuy that I will never be able to wear.
By that time, it was slightly over 60 days since my purchase. Wal-Mart indicated that returns/refunds need to be requested through Shoebuy.com, so I wrote an email to Shoebuy customer service explaining my situation and asked for a refund for a return of the pair I hadn't opened. I never received a reply, but I kept receiving multiple weekly advertisements from them in my inbox until I finally unsubscribed from their emails and blocked their email address.
I need shoes and house slippers with arch support and found a good deal on the Wal-Mart website on Tender Tootsies Maria slippers that some reviewers noted had a nice arch. Since I was unemployed and going through medical treatments, one of which was for my feet, I didn't want to spend a lot of money on house slippers. The price of the slippers on the WM website was 2 pair for $30, which seemed like a bargain.
Although I ordered the slippers on the WM website, they were shipped directly from Shoebuy.com. When I got them, they were too narrow to get on my foot (the one that had been operated on).
I finally found some orthopedic shoes on another website and ordered a larger size than I normally wear. They didn't fit so I had to return them and order a different size. The second pair of shoes fit and after wearing them a while the swelling in my foot went down.
When I was able to get my foot into the Tender Tootsies Maria house slippers I'd purchased from Shoebuy, my foot that had been surgically corrected fit into the respective slipper at an angle so that my heel would suddenly slide out of it while I was walking, which aggravated the pain and swelling. Oddly enough, my other foot which is even more deformed and still in need of surgery fit almost perfectly into the other slipper.
I searched on the Internet and found a pair of orthotic house slippers on another website that cost twice as much as the 2 pair of Tender Tootsies from Shoebuy, but I decided to take a chance and order them. Well, my badly deformed foot did fit at a bit of an angle in the new orthotic slippers, not surprisingly, but my surgically corrected foot fit perfectly. So, while I did find a pair of quality house slippers I can wear, I was left with 2 pair of poorly-made house slippers from Shoebuy that I will never be able to wear.
By that time, it was slightly over 60 days since my purchase. Wal-Mart indicated that returns/refunds need to be requested through Shoebuy.com, so I wrote an email to Shoebuy customer service explaining my situation and asked for a refund for a return of the pair I hadn't opened. I never received a reply, but I kept receiving multiple weekly advertisements from them in my inbox until I finally unsubscribed from their emails and blocked their email address.
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