• Report: #988031

Complaint Review: shoebuy.com

  • Submitted: Fri, December 28, 2012
  • Updated: Fri, January 18, 2013

  • Reported By: CK — Pottstown Pennsylvania United States of America
shoebuy.com
Internet United States of America

s****.

*Consumer Comment: Another Bad Experience with s****.

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I ordered two pairs of shoes from this website.  It took almost a month for these shoes to get to me.  Neither pair fit.  When I tried to return them I was told that it was past the return date (yes, it was past the 60 day date, but not by much.   I should have paid closer attention, but they could have worked with me.)  Both pairs of shoes are still listed on the website for sale so it wasn't like they were past a style date.  In fact, they were both listed for more than I paid for them.  I was told by both the customer service rep and the "shift supervisor" that there was nothing they could do for me and it was my fault for not paying closer attention to the policy.  I am now stuck with over $100 in shoes that are of no use to me whatsoever.  I cannot understand why anyone would shop at this site when they could shop at Zappos who have a 365 day return policy, no re-stock fee and free shipping both ways.  I will never shop at this website again.

This report was posted on Ripoff Report on 12/28/2012 08:26 AM and is a permanent record located here: http://www.ripoffreport.com/r/shoebuycom/internet/shoebuycom-Horrible-customer-service-and-return-policy-Internet-988031. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Consumer Comment

Another Bad Experience with s****.

AUTHOR: Karen - (USA)

I had a similar experience with s****.>
I need shoes and house slippers with arch support and found a good deal on the Wal-Mart website on Tender Tootsies Maria slippers that some reviewers noted had a nice arch. Since I was unemployed and going through medical treatments, one of which was for my feet, I didn't want to spend a lot of money on house slippers. The price of the slippers on the WM website was 2 pair for $30, which seemed like a bargain.

Although I ordered the slippers on the WM website, they were shipped directly from s****.>
I finally found some orthopedic shoes on another website and ordered a larger size than I normally wear. They didn't fit so I had to return them and order a different size. The second pair of shoes fit and after wearing them a while the swelling in my foot went down.

When I was able to get my foot into the Tender Tootsies Maria house slippers I'd purchased from s****.>
I searched on the Internet and found a pair of orthotic house slippers on another website that cost twice as much as the 2 pair of Tender Tootsies from s****.>
By that time, it was slightly over 60 days since my purchase. Wal-Mart indicated that returns/refunds need to be requested through s****..
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