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Report: #407588

Complaint Review: Shop Digital Direct. Com - Brooklyn Internet

  • Submitted:
  • Updated:
  • Reported By: Sparta New Jersey
  • Author Confirmed What's this?
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  • Shop Digital Direct. Com shopdigitaldirect.com Internet U.S.A.

Shop Digital Direct. Com A "Bait and Switch" Operation Brooklyn Internet

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This is a bait and switch operation based in Brooklyn, New York. Listed under a bogus search engine, www.diduprice.com, Shop Digital Direct (SDD) listed the Canon VIXIA HV30 camcorder for $329.00. This was in December, 2008 and the price was over $250.00 less than any other site I could find.

I ordered the unit on line and received an email from SDD requesting that I call them (888-313-7468) to verify the order. After many attempts, busy signals, etc. I was able to reach them to verify my order only to be told that I needed a battery that was not included, which is not true and a charger which would increase the price to $699.99.

Unfortunately I agreed without checking this web site first, but there is a remedy if you find yourself in the same situation. I suggest the following steps:
1. Send them an email at customerservice@shopdigitaldirect.com to cancel your order and that they not charge your credit card. They will ignore your email and SDD will send you an email under C.M. Photo after they bill your credit card and ship the product.
2. Call your credit card company and dispute the charge. Your credit card company will credit your account.
3. SDD sent my shipment by UPS without requiring a signature so the package was simply left at my door.
4. DO NOT OPEN THE PACKAGE. Keep a record of the tracking number and return the unopened package to any UPS store or facility and asked them to return it as a refused shipment.
5. The package will be returned to SDD at there cost and use the tracking number to verify that they received it.

Of course, the best cure is prevention so don't get involved with SDD under any circumstances.

Red12
Sparta, New Jersey
U.S.A.

This report was posted on Ripoff Report on 01/03/2009 12:56 PM and is a permanent record located here: https://www.ripoffreport.com/reports/shop-digital-direct-com/internet/shop-digital-direct-com-a-bait-and-switch-operation-brooklyn-internet-407588. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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