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Report: #1258912

Complaint Review: shopsmarttvs.com - Irvington New Jersey

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  • Reported By: Promediaevents — Miami Florida USA
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  • shopsmarttvs.com 480 Chancellor ave Irvington, New Jersey USA

shopsmarttvs.com Bait and switch company Irvington New Jersey

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Bait and switch company!!!! Me and my cousing ordered 4k TVs from their website. I got a call from rep the following day that the one I ordered was sold out. Then he asked me if I meant to order a commercial version or residential. I said residential of course. Then he said that the one I ordered was a commercial one (which he quoted "sold out" last week but still they have it advertised online) and their website is wrong. So he then tries to upsell me the residential version and charge me $300 more. I said no thanks and told him that this sales transaction seemed very deceptive. He went on and on about he's been in business for 30 years and he knows what he is talking about. He also said that the reason why its 300 bucks more is because they throwing a free wall mount? Then he tried offering to throw in HDMI cables...really? Again, I told him no thanks cause the reason why I shop online is to find the best price. So I cancelled the order. He became rude and he said good luck without a TV and hung up on me.

Later on that day, my friend called me and mentioned that he also got call from a rep and experience the same deceptive sales pitch and try to upsell him. He also cancelled his order. 2 strikes in one day and I wonder who else they have tried to upsell using this deceptive sales tactic? I will research this company in Better Business Bureau and also file a complaint. The only good thing is they immediately sent an email canceling the order after hanging up on me.

This report was posted on Ripoff Report on 10/03/2015 12:00 PM and is a permanent record located here: https://www.ripoffreport.com/reports/shopsmarttvscom/irvington-new-jersey-07111/shopsmarttvscom-bait-and-switch-company-irvington-new-jersey-1258912. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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