• Report: #1039670

Complaint Review: ShowMyPC

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  • Submitted: Mon, April 01, 2013
  • Updated: Tue, April 02, 2013

  • Reported By: Mike — Bird Island Minnesota
ShowMyPC
900 E. Hamilton Ave. Suite 100 Campbell, California United States of America

ShowMyPC Infected computer, corrupted computer Campbell, California

*Consumer Suggestion: To all of those who are novice in computer

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I received a few phone calls on March 3, 2013 from someone who claimed they were affiliated with Microsoft, to notify computer owners of major issues with their computers operating system, It started with windows and then Internet explorer.  I told them nothing really seems wrong on my end, I don't see any notifications why should I Care.  They went on about security issues and how that could affect my privacy. 

I said that I really don't know who you are or what you're about, why should I Trust you? They told me the information that they were receiving this was my name, my address, phone number, my computer's serial number and the time receiving the signals.  I figured that they had the correct information so far and asked them to explain where would I find some of these errors.

They explained that these errors could be fixed easily, but not fixing these errors

Immediately will allow computer hackers and viruses access to my computer. 

Our conversation eventually led into the big sales pitch and finally the cost of the repair.  I explained that I would consider their offer, that I didn't want to make a decision on the matter, until I had a chance to think about it.

The Computer repair Tech that I was speaking to at the time became angry, obviously this was all about the money. Because I didn't want to pay the cost at that time, the computer connection repair technician scam job, decided he was going to hold my computer hostage by setting up his own password protection at start up, scrambling my operating system and disabling my antivirus protection as well.  The Computer Tech said, OK you don't pay, I will call you back later, you need to restart, see how your computer runs now.

On restart I was able to stop the process and roll back to previous state. 

But this did not fix everything this Computer Tech left behind.  It's been a few days now since our conversation and we've been dealing with lockups and crashes.  To make the connection with my computer, they led me to Showmypc.com. 

During the connection I was reading the information on the websites front page. 

The Computer Tech told me this was their companies' site, so this is where I made my first complaint. 

Reading the fax statements on Showmypc.com, they've obviously received numerous computer repair scam complaints and are aware these deceptive practices that continue today. They supply the software products that allow these deceptive practices to continue without any regards to the Pain or losses it causes.  I firmly believe If Showmypc.com, does nothing to stop these deceptive computer repair scams with their software. They should be held accountable for any pain, losses and suffering it causes. 

 


This report was posted on Ripoff Report on 04/01/2013 09:10 AM and is a permanent record located here: http://www.ripoffreport.com/r/ShowMyPC/-Campbell-California-95008/ShowMyPC-Infected-computer-corrupted-computer-Campbell-California-1039670. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Consumer Suggestion

To all of those who are novice in computer

AUTHOR: MochaG - ()

I am sorry to hear about your problem. I hope your story will be a lesson for those who are novice in computer -- NEVER believe anyone on the phone calling and telling you that your computer is broken. Also, NEVER let anyone you don't know take control of your computer via the Internet! If you are suspicious about their behavior and you already let that person on your computer, turn off your computer or unplug your internet connection to your computer right away. You may need to get someone who knows about computer (in person) to look at your computer as well because the computer might have already been tampered.

To force turn-off your computer, push and hold the power button. It will take about 3~4 seconds and your computer will shut down. To unplug your internet connection, look for an outlet that looks like phone jack, grab on it and push on the top part, and then pull it out. You could pull the power cord out but that could ruin your computer.

The scammers are usually knowledgeable enough to move/delete certain files on Windows system. Also, there give some legitimate statements and facts, but at the end they will attempt to screw your computer. A youtube (http://www.youtube.com/watch?v=jb69H7l0vJA) video illustrates how a scammer entices those who are novice in to believe that their computer needs to be fixed. In this case, the person whom they call is a computer security researcher. The guy recorded everything about how this guy was doing. This should give some lights to others who don't know or aren't familiar much with computer security.
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