- Report: #829553
Report - Rebuttal - Arbitrate
Complaint Review: shuman jeep
shuman jeep1111 south commerce walled lake mi 48390 walled lake, Michigan United States of America
shuman jeep shuman chrysler dodge jeep ram terrible customer service and responsibility in making repair walled lake , Michigan
*Consumer Comment: Not very believable.
*Consumer Comment: How Can You Possibly Understand This...
*Consumer Comment: What did you do?
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the board moved since it was not apparently installed properly it was tightened into place
we were told it was fine and not defective
a friend of ours eventually had the suv on a lift and told us the brackets were bent and should be replaced as it could be a serious safety issue
we have called and emailed all the senior personnel at shuman and they first said they would inspect it themselves and since they were responsible for the initial installation make sure it was handled
this has never been followed up by them and after repeated attempts to make these arrangements we feel that they are now totally ignoring the issue and we continue to be driving an suv with a potential serious safety issue
we do not understand how such a 'reputable' dealer can traet its customers so badly
This report was posted on Ripoff Report on 01/27/2012 09:21 AM and is a permanent record located here: http://www.ripoffreport.com/r/shuman-jeep/walled-lake-Michigan-48390/shuman-jeep-shuman-chrysler-dodge-jeep-ram-terrible-customer-service-and-responsibility-in-829553. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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