- Report: #1076757
Report - Rebuttal - Arbitrate
Complaint Review: Side Socket
Side SocketP. O. Box 3179 Wallinford, Connecticut USA
Side Socket Allstar MarketingTrendy Top Onerous postage and handling Charges Wallingord Connecticut
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I saw Side Socket advertised on television and considered it a useful device. The advertisement was for 2 Side Sockets for $10.00 each. I went to the website to place my order on July 15, 2013. When I finished entering my mailing information I was required to enter my credit card information before any mention of the postage and handling charges.
On the next screen I was informed that I could purchase 2 additional side sockets for $7.00 each. Still there was no mention of the postage and handling charges.
On the next screen I was then made aware that the postage and handling charge was $63.60 bringing my total order to $105.41. There was no way to back out of the order at this point. I tried to contact customer service but received a message that my order wasn't in the queue and it sometimes takes 24 hours for it to become available.
When the order arrived via Fedex Smart Post I examined one of the side sockets and discovered that it was not UL approved. I never use electrical devices that are not UL approved because they are not safe. I contacted customer service to obtained an RMA number and where the devices were to be shipped. I returned the units on August 4, 2013 via USPS.
I received a credit on my credit card for $36.72 on August 15, 2013. The company kept $68.69 for postage and handlling. They also kept the sales tax.
This report was posted on Ripoff Report on 08/17/2013 08:41 PM and is a permanent record located here: http://www.ripoffreport.com/r/Side-Socket-/Wallinford-Connecticut-06494/Side-Socket-Allstar-MarketingTrendy-Top-Onerous-postage-and-handling-Charges-Wallingord-1076757. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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