• Report: #858924

Complaint Review: Silver State Carpet Care

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  • Submitted: Sat, March 24, 2012
  • Updated: Sat, May 05, 2012

  • Reported By: mjr456 — Henderson Nevada United States of America
Silver State Carpet Care
3355 Spring Mountain Rd Las Vegas, Nevada United States of America

Silver State Carpet Care Made My Carpet Smell Like Stinky Feet!!! Las Vegas, Nevada

*UPDATE Employee: IN RESPONSE TO THE COMPLAINT.

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Silver State made my 2 1/2 year old carpet smell like feet & did absolutely nothing to remedy the problem. They sprayed deodorizer on it about a week after their initial visit, which did not work. When we called them back 1 1/2 weeks after that, they said they'd come out but never put us on the schedule, which we found out at 4:00 that afternoon. 

When we called at 4:00 pm on the day they were supposed to come out, they said they'd call back...we called them back at 4:45 & had to argue with them to come back out. They finally showed up 1 1/2 hours later & came in, said it didn't smell, refused to do anything, went outside to call the manager & drove off without even telling us they were leaving!  A formal complaint has been submitted to the BBB.

This report was posted on Ripoff Report on 03/24/2012 08:44 PM and is a permanent record located here: http://www.ripoffreport.com/r/Silver-State-Carpet-Care/Las-Vegas-Nevada-/Silver-State-Carpet-Care-Made-My-Carpet-Smell-Like-Stinky-Feet-Las-Vegas-Nevada-858924. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 1Consumer 0Employee/Owner
Updates & Rebuttals

#1 UPDATE Employee

IN RESPONSE TO THE COMPLAINT.

AUTHOR: net - (United States of America)

IN RESPONSE TO THE COMPLAINT. CUSTOMER PAID US TO DO ONLY STEAM CLEANING PROCESS. STEAM CLEANING ITS A SURFACE CLEANING.  WE EXPLAIN THE COSTUMER THAT WE NEED TO USE AN ADDITIONAL CHEMICALS TO GET THE CARPET CLEAN IN THE RIGHT WAY.    CUSTOMER REFUSE TO USE PET ODOR REMOVAL, SHAMPOOING AND SENSITIZERS. ALSO, CUSTOMER  SIGNED THAT THERE WOULD NOT BE ANY GUARANTEE ON THIS SERVICE.  WE DID RESPOND TO HIS CONCERNS, NOT ONCE. NOT TWICE,BUT, THREE TIMES. WE TRIED TO TAKE CARE OF THIS PROBLEM AND HE REFUSE TO USE THE CHEMICALS NEEDED TO TAKE CARE OF THE PROBLEM AND PAY THE ADDITIONAL COST FOR THAT.I AM SORRY FOR HIS INCONVENIENCE .SINCERELY SILVER STATE CARPET
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