- Report: #1102559
Report - Rebuttal - Arbitrate
Complaint Review: Silverlake Driving School
Silverlake Driving School5402 Broadway St Pearland, Texas USA
Silverlake Driving School - Unable to have enough Driving lessons Pearland Texas
*REBUTTAL Individual responds: Unfair Review
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This started in June of 2013, I went online and schedule my daughter for driving lessons @ 12:00 - 2:00 pm for 3 weeks in the summer. We paid and received confirmation via email. They called my daughter several times and then finally called the parent. Well, they asked if we could to go the 2:00 - 4:00 pm class because they only had 3 students register for the class we did. I said "No" we are on a very tight schedule and it would add to a difficult situation to get her there. We would have to rely on others to driver to the school location. We were running out of time and really wanted to get it done. Then the Friday the class was to start - the parent gets a phone call stating they were moving her to the 2:00 pm class. I was like what the heck, that is not good. Went to other driving schools and their schedules were not helpful with us. Silverlake Driving school knew this and knew we needed to get this done. She finished up the class with difficulty of meeting times but we did it. Then it came to the drive times - they are to complete 7 driving school times. We could only do drive times on Wednesday evening. They said they would help us in getting it done. Well we only got 3 drive times in 2 months. I repeatly called asking for help. They have so many students there are several things going on - they don't have enough driver ed for drive times and it is limited to first come first server. The student had to go 3 weeks before drive times.
Then when you complain and file reviews about the business. They cancel all the drive times and say "Good-Bye" we don't want to work with you any more. However, they can take your $365 dollars and scam you out of it. I received an email stating the small refund of $98.00 minus a $50.00 admin fee would be given. This was 3 months ago and still have no refund. We have had to go to another driving school to complete her drive times. At the cost of $65.00 an hour. Silverlake Driving school says it is only $28.00 for a drive time. Do the math is does not add up.
This owner has lied and when she is called out on it - she just cancels the contract. She won't work with you. She continues to bash other business in the area instead working with them. This should have been the first warning sign that their business practices were shady.
Don't spend any money with them - for they will cheat you out of it when you need special circumstances.
This report was posted on Ripoff Report on 11/27/2013 08:34 AM and is a permanent record located here: http://www.ripoffreport.com/r/Silverlake-Driving-School/Pearland-Texas-77584/Silverlake-Driving-School-Unable-to-have-enough-Driving-lessons-Pearland-Texas-1102559. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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