- Report: #1086301
Report - Rebuttal - Arbitrate
Complaint Review: Silverleaf Resorts, Inc
Silverleaf Resorts, Inc1221 Riverbend Drive, Suite 120 Dallas, Texas USA
Silverleaf Resorts, Inc Silverleaf Scam Dallas Texas
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On 8/11/2013, I attended what I thought was a two-hour presentation regarding travel and lodging with Silverleaf Resorts, Inc. After about four hours I was roped into buying a timeshare ownership under the guise that I actually owned something and that I could maintain my travel habits (I vacation yearly) and save money. I was told that I purchased a package where I could travel anytime I wanted for free but use my week through Silverleaf or RCI every even year. Silverleaf promised a chance to win two different cars or $49K, but to do so you had to scratch off a lottery ticket. This ticket had 25 boxes and you had to find the five 'crowns' in order to win. Finding those five crowns without making a mistake is absolutely impossible. Needless to say I didn't win any of the cars or the money. I was then told I had won a free trip to Vegas and to Aruba; but in order to go on these trips I have to pay a small "fee"...how is the trip free if I have to pay a fee?
On 8/30/2013, I attended a new member orientation and that's when I realized I was scammed. The person conducting the orientation explained to me that the package I purchased actually only allowed me to travel every other year. That means I'm paying $150+ a month and can only use my free time and my week every even year. If I travel yearly, and I made that fact very clear to the sales representative and manager, then why would I purchase a package I could only use every other year? I asked them to cancel my contract right there but was told that under Illinois law I only had five days to cancel a contract so of course they refused.
That same day I sent two letter to Silverleaf terminating any withdrawals from my account as my first paymet was due 9/15/2013. I sent a third letter on 9/13/2013. Silverleaf received the first of my letters on 9/3/2013 and according to the original payment authorization agreement, they are supposed to terminate payment authorizations 10 days after receipt of written notificaiton. Although they received my written notification on 9/3/2013 they still took $158.42 out of my account on 9/17/2013--a full 14 days after receiving my letter. They violated their own agreement. Now I've had to deal with my bank to stop payment and send a demand letter to Silverleaf to return my money.
I've since filed a complaint with the Illinois Attorney General-Consumer Fraud Unit in hopes they will stop Silverleaf and their manipulative practices, cancel my contract and return to me the almost $1K I am owed from Silverleaf.
This report was posted on Ripoff Report on 09/21/2013 11:00 AM and is a permanent record located here: http://www.ripoffreport.com/r/Silverleaf-Resorts-Inc/Dallas-Texas-75247/Silverleaf-Resorts-Inc-Silverleaf-Scam-Dallas-Texas-1086301. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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