- Report: #1142064
Report - Rebuttal - Arbitrate
Complaint Review: Simmons Mattress
Simmons Mattress1 Concourse parkway, NE Suite 800 Atlanta, Georgia USA
Simmons Mattress A VICTIM OF SIMMONS NOT HONORING THEIR WARRANTY Atlanta Georgia
*Consumer Comment: Welcome to the club
*Consumer Comment: You Invalidated the Terms of the Warranty
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We purchased this mattress at us-mattress.com both sides of the mattress were sagging, deep. The mattress developed terrible sagging more than 1’1/2 inch deep. On April 1 I call Simmons to come look at the mattress.
On April 17th we have someone came to our house and she sent a report about our mattress.
April 25, 2014 we received a letter from the warranty department
Dear Mr. Massoud: Thank you for allowing us the opportunity to assist you. After reviewing your warranty claim, we will offer replacement of your TWO TWIN EXTRA LONG box springs. Per the terms and conditions of Simmons limited warranty, we are unable to provide service on your MATTRESS due to stains or soilage. Therefore, we must deny warranty coverage on your mattress. The warranty has been voided on your mattress.
The problem at the mattress developed terrible sagging more than 1’1/2 inch deep caused by the bad TWO TWIN EXTRA LONG box springs which they will replace. Not the stains to deny warranty coverage.
This report was posted on Ripoff Report on 04/27/2014 04:50 AM and is a permanent record located here: http://www.ripoffreport.com/r/Simmons-Mattress/Atlanta-Georgia-30328/Simmons-Mattress-A-VICTIM-OF-SIMMONS-NOT-HONORING-THEIR-WARRANTY-Atlanta-Georgia-1142064. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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