- Report: #1088503
Report - Rebuttal - Arbitrate
Complaint Review: Simplexity
Simplexity10790 Parkridge Blvd. Suite 200 Restone, Virginia USA
Simplexity/Wirefly Deceptive Business Practices, Ethically Void Restone Virginia
*UPDATE Employee: Response from Wirefly/Simplexity
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I contacted Simplexity via Facebook to discuss a possible issue with my "contract" with them. I bought an HTC One M7 from the Newegg.com website. Trusting Newegg I thought I'd had a great deal from one of my favorite e-tailers. I was wrong.
I recently moved to Colorado from Maine. Within a week my apartment was broken into. My debit card, credit card, tablets and other belongings were stolen. My accounts were exploited and I was down and out. I contacted my carrier to discuss what had happened and decided that suspending my cell phone account was the best way to keep myself from avoiding late fees and possible disconnection fees.
I was trying to stablize my financial situation after being robbed.
Later, I was looking through my paperwork regarding my cell phone purchase to try to see if there was a way to switch carriers and save some money - you know since I'd just been robbed of every dollar I had and I didn't know if or when I'd get it back.
Upon looking through the paperwork I noticed there was a clause in the purchase agreement from Simplexity. A glaring look into the MASSIVE scam that Simplexity is running. It's almost so unethical it should be illegal. I found out that if I changed my services in pretty much any way I'd owe Simplexity $400. Why? Because Sprint wouldn't pay them a commission due to my changes.
I contacted Simplexity via Facebook immediatly, here is the transcript :
Me : So is your company going to rape me in the ___ for suspending my line with Sprint because of situations out of my control?
Simplexity : I am sorry to hear that you are having problems and had to suspend your account with Sprint. We have located your order and the carrier has not reported a deactivation to us, though it is possible we have already lost our commission on your order. If we get the notification from the carrier, we will notify you and you can make payment arrangements with our collections department to pay your instant savings discount with us. Please let us know if there is anything else that we can do to be of assistance to you. -Kim
Me: Not a problem, hopefully they dont do that. I was robbed, and the thieves stole a ton of stuff so I couldnt pay my bill and the bills were going to add up. So , I suspended the line for now so I didnt get into a bad situation. Hopefully Simplexity can throw me a bone here because it's not my fault. I just ordered a replacement phone and I'll be reactivating my service tomorrow.
Oh, the took my debit and credit cards and drained my accounts/maxed out the credit card. My bank is USAA, I'm a veteran, and they don't have branches.
It would be extremely bad if I ended up owing your company $400 for getting robbed
They robbed me the day before my sprint bill was due, and now it's time for another billing cycle so I'd be pretty far in the hole if I were to have not suspended the line. Thank you for your help! Hopefully things dont get even worse for me. I already have to replace a car and two tablets because they were stolen and destroyed.
Simplexity : I am very sorry to hear that this has happened to you. I am sure under the circumstances the carrier will not report a deactivation to us. Good luck with this and let me know if there is anything else that I can do to be of assistance to you. -Kim
So here we have a company clearly going to go about business as usual, even though the situation was beyond my control.
I hope Newegg breaks the partnership with Simplexity. A lot of Newegg customers would be appauled that they are doing business with a skieevy company.
This report was posted on Ripoff Report on 09/30/2013 08:52 PM and is a permanent record located here: http://www.ripoffreport.com/r/Simplexity/Restone-Virginia-20191/SimplexityWirefly-Deceptive-Business-Practices-Ethically-Void-Restone-Virginia-1088503. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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