• Report: #705422

Complaint Review: simply rest LLC

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  • Submitted: Sun, March 13, 2011
  • Updated: Fri, March 18, 2011

  • Reported By: oznom — Studio City USA
simply rest LLC
2111 s industrial park #293 & 23 tempe, Arizona United States of America

simply rest LLC simplyrest.com internet fraud requested money for a better price never repairing order even when cancelled tried to ship wrong bed hopping you will accept so they can charge you restocking fee's and shipping real fr tempe, Arizona

*UPDATE Employee: Catawba Valley Fabrication Response

*UPDATE Employee: SimplyRest Response

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ordered bed 10" botanicle latex matteress with bamboo cover with no foam or petrolium products and a leggett and platt scape wallhugger with wireless remote with wave vibrator for health reasons this bed is almost 300lbs he tried to send 140lbs bed all knockoffs from catawaba valley fabricators Inc in carolinas simply rest has my money to today American express got back $500.00 he is trying to keep almost 1000.00 for shipping and hadling I paid for the bed becuse leggett ad platt had 1000.00 rebate by dec 31 st 2010 I paid 29th and new by the fourth of jan he was a fraud JOEY H what a name cancelled order on th 4th he still oked shipment on the 17th of Jan the bed came on the 26th wrong anyway refused nowhe owes me $2498.00 and won't pay. MEsa and Tempe Arizona  JOEY h (HOLT) MATHEW H (HOLT) AND FIRAS KITTANEH ALL THEVES WWW.SIMPLYREST.COM SIMPLYREST@GMAIL.COM

This report was posted on Ripoff Report on 03/13/2011 11:32 AM and is a permanent record located here: http://www.ripoffreport.com/r/simply-rest-LLC/tempe-Arizona-85285/simply-rest-LLC-simplyrestcom-internet-fraud-requested-money-for-a-better-price-never-rep-705422. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 2Consumer 0Employee/Owner
Updates & Rebuttals

#1 UPDATE Employee

Catawba Valley Fabrication Response

AUTHOR: SimplyRest Customer Service - (United States of America)

We, at Catawba Valley Fabrication, manufacture and ship products for SimplyRest.  
 
Ronald M ordered a Full XL Talalay Latex Mattress and a Full XL Leggett and Platt S-Cape Adjustable Bed from Simply Rest.  The order was forwarded to CVF and processed; the order was then shipped from NC to CA to Ronald Monzo’s residence. On January 19th 2011 the order was refused because the customer claimed the product was a Queen size.  The service that the customer paid for was the white glove service, meaning two men would take the products into the home and set up the complete system.

Instead, Mr. Monzo refused the shipment before the products were even taken off the truck. Now, we are in the shipping business and I can’t tell the size on the products until they are unpacked and measured. The sizes are not labeled on the
outside of the boxes so to say the products were the wrong size is absolutely incorrect. 
 
Once the products were refused, they were taken back to the terminal unpacked and measured, and we confirmed
the correct products were shipped. 
 
Since the correct products were shipped to Mr. Monzo, SimplyRest called Mr. Monzo multiple times to reschedule the delivery. On Feb 8th the delivery company called and spoke with Mr. Monzo and he confirmed he didn’t want the product
delivered and he told the delivery company he had purchased a different bed three days prior.

 

Simply Rest ships
hundreds of mattresses and adjustable beds over a month’s time to many
satisfied customers and the statement that Mr. Monzo has written is incorrect
in the assumption that the product was the wrong size.  I realize the
customer can refuse delivery, but don’t fabricate a story that the wrong
product was shipped because you want a full refund to pay for your purchase of
a bed with another company.
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#2 UPDATE Employee

SimplyRest Response

AUTHOR: SimplyRest Customer Service - (United States of America)

In this matter, the customer had ordered and modified his order multiple times. Before shipping the product, SimplyRest emailed a copy of the invoice to Mr. Monzo. Mr. Monzo confirmed the order by paying by a combination of American Express and Money Order.

Upon shipping the product, Mr. Monzo was unsure that his order was correct even after many phone and email conversations. We assured Mr. Monzo that his order had not been changed upon receiving payment.

SimplyRest sent Mr. Monzo exactly what was stated on the invoice. Mr. Monzo then proceeded to refuse delivery stating that we sent the wrong size. SimplyRest, with the help of Catawba Valley Fabrication and the delivery company, confirmed the contents of the shipment before trying to deliver again.

Once again, Mr. Monzo refused to accept or schedule delivery stating that it was the wrong size. We provided the packing slip (that confirms that the correct size was shipped) to Mr. Monzo. However, despite proof and assurance that SimplyRest sent the correct product to Mr. Monzo, he wanted to cancel his order on the incorrect assumption that we sent the wrong size.

At this point, as a result of refusing delivery, Mr. Monzo is responsible for freight cost there and back and a 15% restocking fee as listed on the terms and conditions that Mr. Monzo agreed to when making the purchase. We accordingly agreed to refund Mr. Monzo the full purchase amount, less the shipping and restocking fee. 
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