• Report: #579833

Complaint Review: simply rest, llc.

  • Submitted: Thu, March 11, 2010
  • Updated: Fri, March 11, 2011

  • Reported By: kevin — las vegas Nevada United States of America
simply rest, llc.
2111s. industrial park suite 103 tempe internet, Arizona United States of America

simply rest,llc. sold memory foam mattresses to 65 year old couple that has bad chemical smell that made both of them sickand he wont return money tempe, Arizona internet

*UPDATE Employee: SimplyRest Resolution

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My name is William  and i bought abed from a company off the computer called simply rest  October third 2009.  I received the bed on the 20th of October 2009 .The driver was suppose to bring the bed in and set it up . there was a note on the box saying this. The delivery person refused to set it up . William called the owner of the company William bought the bed from  simply rest .The person he spoke with said that they changed their policies and the warranty would not be voided .William told the person from simply rest that he wanted the bed put together as the paperwork said. The person from simply rest refused . William ended up having to install the bed himself. Williams wife Charlene  has c.o.p.d a lung disease if your not familiar. When bill ordered the bed he told the guy from simply sleep about his wifes breathing problems and asked him to recommend a matress. When bill took the matress out of the plastic  it had an awful odor very strong .

William called the guy from simply rest and he said that all of the memory foam matresses had that same odor. The base also has memory foam around the outside.William called the guy from simplyrest again and told him the matresses had an awful smell and wanted brand name .the simplyrest guy said it was his companys matress and the smell would go away in seven days.William told him he wanted his money refunded.The simplyrest guy said he would only exchange matresses would not exchange base and that william had to pay for shipping .Now William and Charlene have no bed  They had to put the bed from simplyrest in the garage because it still smells fifteen days later. William also paid one hundred dollars for sheets .The sheets arrived in mail a week after bed so they had no sheets like promised.Again the simply rest guy told them sheets were on backorder.William and Charlene are sixty five years  old and I cant believe that a buisness in United States can get away with robbing elderly people.

This report was posted on Ripoff Report on 03/11/2010 12:09 PM and is a permanent record located here: http://www.ripoffreport.com/r/simply-rest-llc/tempe-internet-Arizona-85282/simply-restllc-sold-memory-foam-mattresses-to-65-year-old-couple-that-has-bad-chemical-579833. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 1Consumer 0Employee/Owner
Updates & Rebuttals

#1 UPDATE Employee

SimplyRest Resolution

AUTHOR: SimplyRest Customer Service - (United States of America)

Hello William,

I'm deeply sorry to hear that your experience with SimplyRest was less than satisfactory.

I would like the chance to speak to you directly, if you are willing, to discuss the issue. Please call me directly at 866.937.7044 with your invoice/order number so that we can work out a resolution.

I look forward to speaking with you about this.


Sincerely,
Matthew H.
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