- Report: #897137
Report - Rebuttal - Arbitrate
Complaint Review: Simply Rest
Simply Rest2010 E University Dr. Tempe, Arizona United States of America
Simply Rest refuses to honor money back guarantee Tempe, Arizona
*UPDATE Employee: Multiple Attempts to Refund
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They didn't tell me when the bed arrived, I had to call and ask. They again confirmed the refund to be credited back to my card 14 days after the date they received the bed. On the 15th day, I called. They said the card was bad so they sent a check. I should get it in 4-7 business days. It did not come.
I called and asked for a manager. I was on hold for a significant amount of time. When he got on the phone he said they decided to try my card again and it worked. I should have it in 2 days. An email was sent to me "confirming the refund." The thing had a time stamp on it. Not the email, but the transaction. It was stamped during the time I was on hold.
This means they never tried to do it in the first place, they never intended to send a check, and they decided to try while I was on hold waiting to complain. All of this has taken up 5 months. I was told the refund would be in my account Monday 6/11. It was not. So I called and the manager said there must be a problem at my bank. He asked that I call them and then call him back to let him know what they said.
They said he is an idiot, they don't hold money being put into accounts. I called him back, he said he would look into it and call me back today, Wednesday the 13th. No call of course. I will be taking my situation to court.
This report was posted on Ripoff Report on 06/13/2012 02:57 PM and is a permanent record located here: http://www.ripoffreport.com/r/Simply-Rest/Tempe-Arizona-85281/Simply-Rest-refuses-to-honor-money-back-guarantee-Tempe-Arizona-897137. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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