I purchased the bed and ended up not liking it. They have a 100% money back guarantee, so I called to return it. They gave me a list of instructions to follow, and called UPS for me. They said I would get the refund credited back to my card in about 14 days after receiving the bed back.
They didn't tell me when the bed arrived, I had to call and ask. They again confirmed the refund to be credited back to my card 14 days after the date they received the bed. On the 15th day, I called. They said the card was bad so they sent a check. I should get it in 4-7 business days. It did not come.
I called and asked for a manager. I was on hold for a significant amount of time. When he got on the phone he said they decided to try my card again and it worked. I should have it in 2 days. An email was sent to me "confirming the refund." The thing had a time stamp on it. Not the email, but the transaction. It was stamped during the time I was on hold.
This means they never tried to do it in the first place, they never intended to send a check, and they decided to try while I was on hold waiting to complain. All of this has taken up 5 months. I was told the refund would be in my account Monday 6/11. It was not. So I called and the manager said there must be a problem at my bank. He asked that I call them and then call him back to let him know what they said.
They said he is an idiot, they don't hold money being put into accounts. I called him back, he said he would look into it and call me back today, Wednesday the 13th. No call of course. I will be taking my situation to court.