• Report: #945371

Complaint Review: sir spa

  • Submitted: Sun, September 23, 2012
  • Updated: Sun, September 23, 2012

  • Reported By: Olaf k. — Crystal Lake Illinois U.S.A.
sir spa
5151 n clark st Chicago, Illinois United States of America

sir spa Shysters! Rip off of customers! Chicaog, Illinois

*UPDATE Employee: SIR Spa sold on April 1, 2011

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Shysters!

I received a gift certificate for Sir Spa, after 6-months the owners decided to nullify all outstanding gift certificates, accepting only 50% of the face value.  I argued with the staff, but the attitude was "tough luck, take it or leave it"! 

I went ahead & used the remainder of my certificate and the place was a disappointment: filthy carpeting, mildew in showers, tattered robes. 

There are Quality spas all over Chicago - skip this one!

This report was posted on Ripoff Report on 09/23/2012 08:35 AM and is a permanent record located here: http://www.ripoffreport.com/r/sir-spa/Chicago-Illinois-/sir-spa-Shysters-Rip-off-of-customers-Chicaog-Illinois-945371. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 1Consumer 0Employee/Owner
Updates & Rebuttals

#1 UPDATE Employee

SIR Spa sold on April 1, 2011

AUTHOR: SIR Spa - (United States of America)

Thank you for your feedback regarding our business, SIR Spa.

We understand that this is an unfortunate situation, but SIR Spa was sold to a new owner on April 1, 2011. Due to the terms of sale, we are no longer able to redeem any gift certificates purchased prior to April 1, 2011 in full value.

This is understandably a frustrating situation so we did accept these 'expired' gift certificates for 6 months after the sale took place, and then we attempted to contact our client base via email to alert them that we would only be able to redeem them at full value for an additional 30 days, after which they would only be redeemable for 50% of the face value.

Obviously there were numerous customers holding gift certificates whose email addresses were not in our computer system and were not notified.

We are sincerely sorry that this situation negatively affected you and hope that you will give us a chance to serve you in the future. If you would like to discuss this further, please contact us at 773-271-7000 or service@sirspa.com. Thank you.
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