• Report: #912478

Complaint Review: Sirius XM radio

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  • Submitted: Sun, July 15, 2012
  • Updated: Tue, July 17, 2012

  • Reported By: Moonie805 — Ventura California United States of America
Sirius XM radio
PO Box 78054 Internet, Arizona United States of America

Sirius XM radio Sirisu XM.COM Keeps billing me and won't provide any back up to the bills? Internet, Arizona

*UPDATE Employee: We would like to issue you a refund.

*Author of original report: I have called your office more than once!

*UPDATE Employee: SiriusXM Digital Care Team

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I have not had Sirius Radio for over (8) months, I have been billed each month for an amount of $14.18 and now an extra $5 for a late fee?
I have called and spoken to these ding dongs and have told them I haven't had their service for over (8) months, recently they sent me to a collection agency to collect an amount of over $47 and I paid, like a dumb a*s, now they continually are billing me for $14.18 plus a $5 late fee?
Why the hell am I getting billed for something I do not receive?
I have trie to go to their web site and log on accordingly, but its no use, I can't log on, and they won't even let me start up a new account to log on to begin with?
I keep sending them their bills back and asking questions, but get no reply or even a response?
I can't even understand the person on the other end of the phone, but this is out of control, I will not buy another vehicle in which I am getting ready to do until that vehicle does not have Sirius radio in it. 

This report was posted on Ripoff Report on 07/15/2012 06:27 PM and is a permanent record located here: http://www.ripoffreport.com/r/Sirius-XM-radio/Internet-Arizona-/Sirius-XM-radio-Sirisu-XMCOM-Keeps-billing-me-and-wont-provide-any-back-up-to-the-bills-912478. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
1Author 2Consumer 0Employee/Owner
Updates & Rebuttals

#1 UPDATE Employee

We would like to issue you a refund.

AUTHOR: SIRIUS XM Customer Relations - (USA)

Hi - 

We apologize for your frustration and experience. There's no need to use foul language. We are only trying to assist you. However, in order to do that, we need your contact info. If you would like to close out your pending issue, send us an email with your account info to sxm_help@siriusxm.com and we will reach out to you today. 

Thanks,

SiriusXM Digital Care Team 
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#2 Author of original report

I have called your office more than once!

AUTHOR: Moonie805 - (United States of America)

Seriously? I have called your office more than once and even told them I don't have Sirius XM in my truck, and they send me out to my truck to re-install it? Hell that never happened, so I call (3) more times when I can speak to somebody who speaks f**king english, and wow, I even said, cancel my account, suspend my account whats the word that you need to understand, I dont want your service in my truck and don't have your service in my truck (Dodge Nitro) so stop f**king billing me and then you turn me in to a collection agency? For what?
You already ripped me off for $43 and now you want more money, get with the program, get a better job, because I am not done filing reports on your abuse!
I have only one vehicle with your Sirius XM, and when I buy my next vehicle, you can be sure before I buy that vehicle, I won't have Sirius XM radio or I won't by that vehicle!!!!!
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#3 UPDATE Employee

SiriusXM Digital Care Team

AUTHOR: SIRIUS XM Customer Relations - (USA)

Hi - 

We apologize for your experience. We are an auto-renewal service that requires all of our customers to call-in in order to cancel their subscription. If you already cancelled with us, we apologize if this is duplicate information. Let us know if you still need assistance by sending us an email with your contact info to sxm_help@siriusxm.com and we'll be happy to help set your account in the appropriate status. 

Thanks,

SiriusXM Digital Care Team 
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