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  • Report: #980884

Complaint Review: sirius xm satetlite radio

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  • Submitted: Wed, December 12, 2012
  • Updated: Mon, December 17, 2012

  • Reported By: Chuck — United States of America
sirius xm satetlite radio
Internet United States of America

sirius xm satetlite radio i believe the are charging customers an unauthorized 15.98 on decembers bill Internet

*UPDATE Employee: SiriusXM response

*UPDATE Employee: SiriusXM response

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had online chat this morning with sirius about a 15.98 charge that was labled "radio Service fee" on my bill.  he promptly removed it but i wonder how many millions of users are getting this "phantom" fee and dont know it???

merry x-mas from sirius satelite radio

This report was posted on Ripoff Report on 12/12/2012 06:50 AM and is a permanent record located here: http://www.ripoffreport.com/r/sirius-xm-satetlite-radio/internet/sirius-xm-satetlite-radio-i-believe-the-are-charging-customers-an-unauthorized-1598-on-980884. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
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#1 UPDATE Employee

SiriusXM response

AUTHOR: SIRIUS XM Customer Relations - (USA)

Hi there - 

We would like to apologize about the additional charge. It was not our intention. We are happy to hear you have received your refund. If we can help you with anything else, feel free to send us an email to sxm_help@siriusxm.com and we'll be in touch. 

Thanks,
SiriusXM Digital Care Team 
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#2 UPDATE Employee

SiriusXM response

AUTHOR: SIRIUS XM Customer Relations - (USA)

Hi there - 

We would like to apologize for the additional charge. This was not intentional on our part. We are happy you received your refund. If there is anything we can do to help, feel free to send us an email to sxm_help@siriusxm.com and we'll be in touch.

Thanks,
SiriusXM Digital Care Team 
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