• Report: #1130590

Complaint Review: SiriusXM

  • Submitted: Thu, March 13, 2014
  • Updated: Thu, March 13, 2014

  • Reported By: Clint B — Bedford Texas
SiriusXM
P.O. Box 33174 Detroit, Michigan USA

SiriusXM LIED about amount owed in attempt to get me to renew subscription Detroit Michigan

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SiriusXM called me every single day for the past 8 days to renew my subscription.  When I finally answered the call to ask them to stop calling me, the telemarketer told me that this was a collections call.

Hmm, I did not authorize a renewal and remember explicitly telling the agent the last time that I renewed to NOT have my account auto-renew.

I asked how much was owed.  She said $108.  I knew from the last renewal attempt on their part that this was the full price for a renewal, not for a month or two late.  I countered and said, "NO, I do not want to renew it, how much to settle the account?"  She replied, "$12".  First lie, she tried to make me renew under the premise that this was a collections call.

Not certain whether I actually owed anything, I decided to pay $12 and have them remove me from all future calls.  I gave my bank card number and she forwarded me to the account management department so that I could cancel my subscriptions.

The lady I spoke with to cancel my subscriptions informed me that both vehicles were in fact inactive, that my accounts had been settled 6 months prior, and that there was not an outstanding balance.

I panicked, thinking I'd given my debit card number to a phishing scam.  I had to cancel my debit card as a result.

Lies, Lies, Lies.  If SiriusXM were to have straight-forward, honest communications (show respect for its customers) I would put forth the exorbitant costs and renew my subscriptions.  Because SiriusXM chooses to use deceptive practices to rake its customers of cash, I will NEVER renew.  I will wait for them to become irrelevant like the cable TV companies and poor my resources into above-board companies who choose to engage in open and honest practices.  Now I have to take precious time out of my busy schedule to report their fraud to any private or government entity that could make a difference.  May they suffer a painful demise and soon!  Lower than dirt.  How do the executives of this worthless company sleep at night?


This report was posted on Ripoff Report on 03/13/2014 05:56 PM and is a permanent record located here: http://www.ripoffreport.com/r/SiriusXM/Detroit-Michigan-48232/SiriusXM-LIED-about-amount-owed-in-attempt-to-get-me-to-renew-subscription-Detroit-Michig-1130590. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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