• Report: #1005996

Complaint Review: siriusxm

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  • Submitted: Wed, January 30, 2013
  • Updated: Wed, January 30, 2013

  • Reported By: motaki — Centreville Virginia United States of America
siriusxm
Internet United States of America

siriusxm satellite radio wrongfully sent me to collections after free subscription Internet

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I purchased a new vehicle on April of 2012.  It came with a free 6 month subscription to SiriusXM.  Initially they asked me if I wanted to continue my subscription after the 6 months. I denied the request 2 to 3 times.  6 months later i received a bill.

I contacted them and got an outsourced customer care (indian) I couldn't understand 50% of the time, but basically I complained that I never agreed to this and asked her to fix this issue.  for the next hour or so, i was constantly placed on hold in between saying "im talking to my manager i will get this fixed in a min" 

I gave up after awhile because I had other things to do.  

On January, I received the letter from their internal collection agency stating I owed them a fixed amount.  I called SiriusXM waited about 40mins then they gave me a number to collections.. I called collections and the lady who helped me was very nice but she explained there was nothing she can do, and that i'll have to write a letter to dispute this bullshit of a bill.  but in the meantime I could pay off that collections just incase they decide to tell me the bill was legal and that I had to pay.  

I don't care if the bil was for one cent - this is some shady crap and wouldn't be surprised if this happened to many other people...

This report was posted on Ripoff Report on 01/30/2013 08:52 AM and is a permanent record located here: http://www.ripoffreport.com/r/siriusxm/internet/siriusxm-satellite-radio-wrongfully-sent-me-to-collections-after-free-subscription-Interne-1005996. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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