- Report: #1146998
Report - Rebuttal - Arbitrate
Complaint Review: SiriusXM
SiriusXM53-02 11th street Long Island City, New York USA
SiriusXM SiriuxXM's billing for not used service, Very disturbing Long Island City New York
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Anyone has used SiriusXM in the past, you better go through your credit card statement of all months in the past. SiriusXM knows very well about how they can charge to expired CC number and date. There's a feature you might have enabled, auto charge to new credit card. they will keep charging. When I cancelled I was not given any confirmation number, then they stopped sending bills to us, do not assume they cancelled. In my case, they have been charging for 7 years and never sent a single bill, then when I called them, they said, my account is still active and I enabled auto charge to new credit card which I have never given them. They sound as they know this trick very well because the rep asks me back 'did you know you enable the feature on your credit card? not many people know...'
No single dollar was refund for 7 years of charge to unused device.
I am complaining about SiriusXM’s billing abuse. They have charged to my credit card for 7 years for a not used device. I called back around 2006 to cancel my account and also gave another call to confirm my account is cancelled. The SiriusXM representative said, the account is cancelled and didn’t give me confirmation# or any reference#. SiriuXM radio has been charging to my credit card until today I receive a letter from them offering a new account upgrade. They have never sent me an invoice or any account status, no phone call, no email for several years. Only they have done is charging to my credit card quarterly. Because of that, their charges don’t appear on my credit card statement monthly, I didn’t catch their billing abuse.
I called SiriusXM radio to find why they have charged for an unused device for 7 years, they say, they can’t find any record the account cancellation request, so they refuse to give back credit for the charge on unused device. I asked to provide when was the last date the device was active, the first representative said, 2006, then when I spoke to a manager, she said there’s no record for device status. I talked to multiple SiriusXM radio representatives, first person said, I called around 2010 and updated my credit card information as well. I questioned them why I would update my credit card information to SiriusXM when I knew my account was cancelled and I don’t use the service. Then, they say I didn’t call, but they charged to my old credit card, then the charge has been forwarded to my new credit card. I don’t know if this is possible or legal. They say, my bank is authorized to forward charge on my old card to new card. Basically, what it means, they have been charging to my expired credit card for 3 years and the charge is forwarded to new card.
If there’s any method I can use to resolve this issue in a way where both is mutually satisfied by bringing SiriusXM radio to an active discussion, please let me know. They seem to take the issue as an usual billing complaint they can ignore. Also, please record this complaint at any filing to prevent further consumers’ loss.
This report was posted on Ripoff Report on 05/15/2014 01:00 PM and is a permanent record located here: http://www.ripoffreport.com/r/SiriusXM/Long-Island-City-New-York-11101/SiriusXM-SiriuxXMs-billing-for-not-used-service-Very-disturbing-Long-Island-City-New-Yo-1146998. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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