• Report: #155758

Complaint Review: Site Ready Homes - Ritz Craft Homes

  • Submitted: Thu, September 01, 2005
  • Updated: Tue, September 02, 2008

  • Reported By:Valparaiso Indiana
Site Ready Homes - Ritz Craft Homes
118 Deal Parkway Jonesville, Michigan U.S.A.

Site Ready Homes - Ritz Craft Homes No contact from either seller or builder for modular warranty work; multiple lies told by salesman. RIPOFF Jonesville Michigan

*General Comment: disagree

*UPDATE Employee: Site Ready Homes / Ritz Craft / Salesman Lies / - NOT THE WHOLE STORY!!

*Consumer Comment: modular and manufactured homes

*Consumer Suggestion: Don't Back Down

*Consumer Suggestion: Don't Back Down

*Consumer Suggestion: Don't Back Down

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On April 2, 2005 a deposit was paid for a modular house to Bob Morgan of Hobart, Indiana (d.b.a. Site Ready Homes). We also at that time hired a builder to serve as a project manager. Bob told us that until we obtained a building permit the house could not be ordered; he had to fax the building permit to Ritz-Craft before they would begin the order. Because of delays in obtaining other permits(highway, health dept, etc.) the building permit was not obtained until June 9. Before this date my husband and I requested a 36" basement door to replace the standard 32" door. Bob told us it would be no problem, and on a House Order Acceptance form dated 6-15-05 the 36" door was written in, in Bob's handwriting, among the specs.

Once the order was placed Bob began calling my husband on his cell phone relentlessly, about the terms of COD of the house. To anyone buying a modular, the company which builds the house will deliver it COD, but the bank will not cut a check from the construction loan until it is placed on the foundation. When the modular is still on the trailer it is considered "personal property", which the bank will not recognize as real estate because of the possibility of it being taken away or moved. Only when the house is on the foundation will the bank cut a check.

This technicality was not explained to us either by Bob or the bank until a week before the house was due to arrive! Imagine coming up with the balance of the house, out of pocket. Bob threatened us that Ritz-Craft would sell the house to someone else if we did not take delivery on their predetermined date. During this time I was quite rattled about the thought of losing our initial deposit of $15,000.00.

I drove 2 hours up to Ritz-Craft (Bob would not return several calls I placed requesting directions). I was given a tour of our house (while it was on the trailer, awaiting delivery) by Jeff Tanner. I explained the pressure Bob was putting on us about the money, and we were concerned the house would be sold to someone else. This was untrue, Jeff assured me. (Lie #1).

We managed to come up with the money, the house was delivered and set and Bob was paid. We did not hear back from him for over a month. During that time we were instructed to make a list of anything missing or damaged that Ritz-Craft would repair or replace. Two weeks after the house was set Jeff Tanner came back for the walk through, along with our project manager.

Besides some minor damage to the roofline and fascia, our list of repairs was small. However I called Ritz-Craft and discovered that the order was placed the week of May 2, well before the building permit was obtained (lie #2). We brought to Jeff's attention the basement doorway was too small, but to widen it to 36" would be major work; it would involve cutting floor joists, moving another door, and moving electrical switches. We discussed with Jeff the possibility of having Ritz-Craft help us with the installation of trim, fascia and carpet in exchange for the error. He agreed that would be fine, that "We want the customer to be happy", and he would have a repairman out next week.

Well, that was three weeks ago and besides a fax I haven't received any correspondence whatsoever about the repairs. Finally yesterday I was able to get Bob to return a phone call, and he said the change to the door width was made too late and Ritz-Craft didn't "owe us anything", i.e. they won't help us install the trim and carpet as Jeff had promised.

Also to note; two weeks ago the electrician was out hooking things up and kept hearing "snap" noises. He noticed a breaker had flipped, and went in the basement to check things out. The wiring went under the floor joists in two areas rather than through them, and when the house was set on the foundation it was set on the wires. The wires were sparking and had they not been caught (and re-wired) a fire would have followed.

When hooking up the electrical from one side (module) to the other there is basically a giant plug. Ritz-Craft's electrician switched the black and white wires from one side of the house to the other. A phone call to the company confirmed that this was not intentional, and the electrician had to re-wire this, as well.

Last week the plumber was finishing his work when there were leaks all at once. He had to repair the following:
1. Hot water leak on master bath lavatory (pvc tube to copper)
2. both water supplies on toilets "blew apart" at the copper to valve 5/8
3. A nut and washer were missing on the toilet tank bolt in the back
4. multiple sink "hold-down" clips were missing: 2 on the master lavatory, 2 on the kitchen sink, and two on the main lavatory.
5. re-seal under the main lavatory as he could see light between the lavatory and the top.

I have asked nicely, and been patient, waiting for Ritz-Craft to follow up on the warranty work, and the trim and carpet installation as agreed upon by Jeff Tanner. Since they refuse to contact me, I might as well save someone else the grief of dealing with them.

Christine
Valparaiso, Indiana
U.S.A.

This report was posted on Ripoff Report on 09/01/2005 07:05 PM and is a permanent record located here: http://www.ripoffreport.com/r/Site-Ready-Homes-Ritz-Craft-Homes/Jonesville-Michigan-49250/Site-Ready-Homes-Ritz-Craft-Homes-No-contact-from-either-seller-or-builder-for-modular-w-155758. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 General Comment

disagree

AUTHOR: jack jacobs - ()

You guys are completely insane. Instead of blaming a great company like ritz-craft blame the builders you purchased the home from. You dont buy a car directly through Ford you buy through dealers. Same with Ritz-Craft. stop seeking attention by posting on these sites. Christine next time dont do the work yourself. then your house will be built correctly by people who know what they are doing. 

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#2 UPDATE Employee

Site Ready Homes / Ritz Craft / Salesman Lies / - NOT THE WHOLE STORY!!

AUTHOR: Jeff - (U.S.A.)

Since I was personally named in this story I thought I should reply. First of all, I remember Christine and her husband and I felt they were good people. However, as with most people, the purchase of a new home is not something that happens everyday and it can be somewhat overwhelming. My issues are not with Christine personally but with a few of her comments which I found to be misleading:

Christine Wrote: To anyone buying a modular, the company which builds the house will deliver it COD, but the bank will not cut a check from the construction loan until it is placed on the foundation. When the modular is still on the trailer it is considered "personal property", which the bank will not recognize as real estate because of the possibility of it being taken away or moved. Only when the house is on the foundation will the bank cut a check.

Reply: This is true for a very few banks but it is not the norm. Most banks understand modular financing and will actually cut the check up to 3 days in advance of the home's delivery. Her situation was the exception and NOT the rule. Even in cases like hers, a bank representative will often watch the home as it is set on the foundation and then hand the check over once the set is finished. This too is an accepted practice in the modular industry.

Christine Wrote: I explained the pressure Bob was putting on us about the money, and we were concerned the house would be sold to someone else. This was untrue, Jeff assured me. (Lie #1).

Reply: How was this possibly a lie????? Christine is now living in her home and at no time did Ritz Craft threaten to sell her home to someone else.

Christine Wrote: I called Ritz-Craft and discovered that the order was placed the week of May 2, well before the building permit was obtained (lie #2).

Reply: I don't know who she is saying lied. Obviously, Ritz-Craft is confirming her order date which is based entirely upon the company's receipt of a signed order (by Christine) and a deposit. Both of which had been received by Ritz-Craft. The date of the building permit has absolutely nothing to do with when a home is ordered. (This may have been due to something said by Bob Morgan, but has nothing to do with Ritz-Craft or myself).

Christine Wrote: We discussed with Jeff the possibility of having Ritz-Craft help us with the installation of trim, fascia and carpet in exchange for the error. He agreed that would be fine, that "We want the customer to be happy and he would have a repairman out next week. Well, that was three weeks ago and besides a fax I haven't received any correspondence whatsoever about the repairs.

Reply: The word Christine used (possibility) is correct. The fascia was damaged during the set process and Ritz Craft agreed to the repairs. I told her I would submit her request and 'see' if the company could help her since 'we want the customer to be happy'. Something worth noting: Christine and her husband had made a deal with Bob Morgan to do much of their own finish work (trim, carpet, etc) to help reduce the price. Now they were trying to bargain with Ritz Craft to get them to do some of this work saying the basement door issue was the fault of Ritz Craft. Ritz Craft built the home according to the specifications spelled out on the order which was signed by Christine. Ritz Craft was not made aware of any changes prior to construction so therefore the issue was in no way an error on the part of Ritz Craft.

Christine Wrote: Finally yesterday I was able to get Bob to return a phone call and he said the change to the door width was made too late and Ritz-Craft didn't "owe us anything", i.e. they won't help us install the trim and carpet as Jeff had promised.

Reply: Again, these are items that Christine originally agreed to do on her own to save money. Although I'm sure the words she quoted were not the exact words from Ritz Craft, they probably do represent their final decision which was out of my hands.

Final note: Unlike Christine, I would never call her a liar. I know there were some issues in communication between Christine and Bob Morgan (who was actually the builder she purchased the home from). I also know there were some minor issues with the home that were eventually fixed either by Christine or by Ritz Craft.

Although I can understand some of her frustration, I think she went a little too far with her report. My recommendation to anyone building a new home: Let the professionals do the work. Don't try to save money by doing it yourself, you may get in over your head.
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#3 Consumer Comment

modular and manufactured homes

AUTHOR: Dana - (U.S.A.)

Just an FYI. If the home has a H.U.D tag it is considered a manufactured home, if it does not have the tag it is a modular home. I know that in Michigan a manufactured home DOES NOT need to meet state building codes but a modular does. No matter what type of home it is, the company is still responsible for honoring the warranty.

I would look into finding a lawyer that deals with these types of properties or real estate and also look into the michigan laws and regulations on these houses. I also agree with the last person, no matter what DO NOT back down from them.

I would also call Ritz-Craft and speak with them to see if you can get anywhere.

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#4 Consumer Suggestion

Don't Back Down

AUTHOR: Lori - (U.S.A.)

Christine,

Keep hounding them, make sure that they do the work that is supposed to be done. I am in the same boat with a different company (ripoff report has been filed, look up Fortune Homes under the search feature). You are still under the warranty period, and you need to document everything, keep copies of all work orders, take pictures, and contact everyone that you can think of regarding the damage. There are several organizations that help to document this type of problem, and work on our behalf to have the laws changed to make companies such as this be held accountable.

Keep us updated, and good luck!!!
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#5 Consumer Suggestion

Don't Back Down

AUTHOR: Lori - (U.S.A.)

Christine,

Keep hounding them, make sure that they do the work that is supposed to be done. I am in the same boat with a different company (ripoff report has been filed, look up Fortune Homes under the search feature). You are still under the warranty period, and you need to document everything, keep copies of all work orders, take pictures, and contact everyone that you can think of regarding the damage. There are several organizations that help to document this type of problem, and work on our behalf to have the laws changed to make companies such as this be held accountable.

Keep us updated, and good luck!!!
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#6 Consumer Suggestion

Don't Back Down

AUTHOR: Lori - (U.S.A.)

Christine,

Keep hounding them, make sure that they do the work that is supposed to be done. I am in the same boat with a different company (ripoff report has been filed, look up Fortune Homes under the search feature). You are still under the warranty period, and you need to document everything, keep copies of all work orders, take pictures, and contact everyone that you can think of regarding the damage. There are several organizations that help to document this type of problem, and work on our behalf to have the laws changed to make companies such as this be held accountable.

Keep us updated, and good luck!!!
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