- Report: #1113106
Report - Rebuttal - Arbitrate
Complaint Review: Sixt Car Rental Myrtle Beach
Sixt Car Rental Myrtle BeachSixt Car Rental Myrtle Beach Airport Myrtle Beach, South Carolina USA
Sixt Car Rental Myrtle Beach, SC 29577, USA Online booking charges did not match actual charges of car rental Myrtle Beach Airport South Carolina
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We booked a rental car from SIXT for our 11 days vacation in Myrtle Beach, SC. I compared rental car rates from several companies via Expedia, Orbitz, Priceline.com and chose SIXT car rental based on best price information.
After booking online and prepaying with SIXT.com I was offered a car for $282.43 (vs comparable offers from other rental companies ranging around $290 - $310). After booking online I got a confirmation email from SIXT showing a charge of $307.85 even though I just had booked a car on their website for $282.43.
After closer examination of their website price calculation I discovered in the fine print at the very bottom of the multipager, that SIXT excluded a 9% sales tax in their offer-price calculation, whereas all other rental companies I checked with online did include all applicable charges and taxes. This is IMO at least misleading, as I was let to believe I was comparing quotes from competiting companies on the same basis.
When we picked up our car at the airport in Myrtle Beach I was told there will be no other charges since I pre-paid for the full rental as long as I bring back the car with a full tank before the end of the rental period. They asked for two phone numbers and I left both mine and my wife's cellphones. The transaction went smoothly and the lady assisting us was very professional and friendly. The car was as promised, clean, the tank was 7/8 full and we had no issues with the car during our rental period.
However, within a couple of hours of renting our car both my cellphone and my wife's cellphone got a call from Tel 954 639-4558, a number registered in Hollywood, Florida, calling in spanish about a lottery win, obviously a scam or marketing call. This was at least suspicious, since our both cell phones are registered with the do-not-call list and we have never gotten any marketing calls in years on these numbers. My presumpiton is that SIXT instantly sells the contact info of customers to third parties. I have however to admit that this is only my suspition and not central part of this report/complaint.
As planned we returned the car to SIXT at the Myrtle Beach airport a few hours before the end of our rental period and again were assisted by a friendly person at the SIXT counter. I handed her the keys, a copy of the rental agreement stating mileage and returned the car in perfect condition and a full tank of gas. All was acknowledged by the SIXT rep and she handed me a receipt without further comments about any additional charges and told me since I prepaid I was all set.
After looking closer at the receipt I noticet that once again the amounts on the rental agreement and final receipt did not match once more. The receipt showed a final charge of $319.02 versus an intial online offer of $282.43 and confirmation email of $307.85. No explanations were given for the extra charge, nor did the rental rate change on the final receipt. After returning home I got a follow-up email from SIXT stating the had charged the difference to my CCard on file.
This are all small dollar increments and this report is not about a huge rip-off amount, but rather about simple principles of honest business conduct of reputable firms competing on a level plainfiled. SIXT's choice to offer blurry price calculations and then make undisclosed adjustments along the way sets in my view a bad business example which deserves to be called out, even if the amonts involved are negligible.
This report was posted on Ripoff Report on 01/05/2014 01:37 PM and is a permanent record located here: http://www.ripoffreport.com/r/Sixt-Car-Rental-Myrtle-Beach/Myrtle-Beach-South-Carolina-29577/Sixt-Car-Rental-Myrtle-Beach-SC-29577-USA-Online-booking-charges-did-not-match-actual-1113106. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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