- Report: #1106237
Report - Rebuttal - Arbitrate
Complaint Review: SkinFix Spa
SkinFix Spa116 N. Union Street, Westfield, IN 46074 Westfield/Indianapolis, Indiana USA
SkinFix Spa, Owners: Trina Briggs and Jon Kidd SkinFix Spa in Westfield, Indiana * Scams it's Employees and Customers. * Westfield Indiana
*UPDATE EX-employee responds: ATTN: BUMMED
*UPDATE EX-employee responds: I'm A Former Employee as well
*General Comment: Also victim
*Consumer Comment: Response to That One Girl
*UPDATE EX-employee responds: Addressing The SkinFix Issue
*Author of original report: Trina Byers, not Briggs
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SkinFix Spa in Westfield, IN seemed like a nice place with decent owners, Trina Briggs and Jon Kidd, but I should have known something was wrong afer the first time I arrived and the door was wide open, yet no one was there to answer as I called out, "hello". This was not an uncommon occurrence, so I've heard at the SkinFix Spa. I've spoken to numerous customoers who had been deceived by Trina and Jon before. They customers would purchase groupon packages and then NEVER be able to actually get to use the coupons for their services. What was even worse was that the customers would actually make appointments 1, 2, and even 3 times, only to have showed up and no one be at the spa, or have their appointments cancelled a few moments before via text message, etc. One lady even had her appointment cancelled via email, while she was sitting in the waiting room. It was the third she that her appointment had been cancelled in a month. She had yet to use the groupon that she purchased.
To make matters worse, they didn't treat their employees much better. They hired a few new employees because their last two aestheticians walked out, literally. The new aestheticians were there alone running the spa within days, dealing with all the drama that the owners had created with their customers and at that time they didn't know what they had gotten themselves into. They made unkept promises to their new employees regarding benefits and payment, just the same as they made promises to their customers to make things right. They never contacted their staff again after Thanksgiving Break and all clients were cancelled, although not all were notified because several still showed up for appointments. The employees contacted Trina and Jon on a daily basis to find out what was going on and regarding their checks and never recieved an answer. One of the employees was blocked from Trina on FB when she reached out to her, asking if she could "please take a moment to communicate".
They recently posted another groupon for services even though Skinfix is not currently open, as we know, and they have not fulfilled the services of the previous groupons owed to customers and they owe over 120 hours of payments plus commissions for sales and tips that customers paid to the aestheticians via charge charge to their employees. If you have any information regarding Trina Briggs and or Jon Kidd that would help or add to this case, please post. I advice not purchasing a groupon for Skinfix, you will not get to use it. If you have one currently, please contact groupon directly. I am certain, they are having groupon eat the expense. Crooks!
This report was posted on Ripoff Report on 12/11/2013 04:44 PM and is a permanent record located here: http://www.ripoffreport.com/r/SkinFix-Spa/WestfieldIndianapolis-Indiana-46074/SkinFix-Spa-Owners-Trina-Briggs-and-Jon-Kidd-SkinFix-Spa-in-Westfield-Indiana-Scams-1106237. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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