- Report: #1076912
Report - Rebuttal - Arbitrate
Complaint Review: Skydive Long Island
Skydive Long Island400 David Court Calverton, New York USA
Skydive Long Island Unfair return policy. not posted or explained anywhere. Cheats!! Calverton New York
*Author of original report: Nice Try Ray
*REBUTTAL Owner of company: Our Policies and Practices
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On 8-17, my husband and I went skydiving at this place. I went first and my jump was fine. After watching a 5 minute video where they tell you repeatedly that you cannot sue them if there is an injury or death, and that "if you sue, you WILL lose" (this is a direct quote from the video) and waiting for what felt like forever, I was finally on my way. The instructor gave me a 5 second crash course for the proper jump and landing procedures, and off I went. The trouble started after this.
My husband was next to go skydiving. We jumped seperately because if something happened to us, our son would not lose both of his parents. So we went back inside, paid for his jump, watched the same video, and off we went to wait. over 1 1/2 hours later, he was finally called to jump. He was fitted in his harness, and given the same 5 second briefing on the jump procedure. At no time did we ever watch a training video on tandem jumping. As he was getting in the plane, he did not feel well and had to use the bathroom. They stopped the plane and let him off. The instructor told him that this was not a problem, and he could get on the next plane. He said ok and walked over to the hangar. This is when we were told that we needed to pay an extra $125 for him to jump again. We went back inside and we were told that there are no refunds.
There are no signs posted anywere explaining this, and there is nothing posted in the hangar that states if you do not jump you have to repay. There is nothing referencing this in the 5 minute disclaimer video in the beginning nor in the legal disclaimers, all 5 pages, and this is the only statement regrding a refund, and I found this on their website:
"Cancellation & Refund Policy: We require at least 48 hours notice for cancelling a reservation and you will receive a full refund for any payment made towards your jump. The $50 reservation deposit is non-refundable and non-transferrable for cancellations within 48 hours of your reservation. If we cancel due to weather, you may reschedule your reservation or receive a full refund. Gift Certificates are non-refundable but are transferrable. Merchandise sales are all final."
I can completely understand them keeping the $50 deposit fee, but to keep the full amount and not explaining this policy when we paid was ridiculous. They ripped us off, and I will never recommend this company to anyone. To top it all off, when everything was said and done, I spoke to a manager who kept telling me "this is the policy and if you want you can take it up with the owner, and he will tell you the same thing." The owner was conveniently nowhere to be found.
This report was posted on Ripoff Report on 08/18/2013 08:04 PM and is a permanent record located here: http://www.ripoffreport.com/r/Skydive-Long-Island/Calverton-New-York-11933-/Skydive-Long-Island-Unfair-return-policy-not-posted-or-explained-anywhere-Cheats-Calv-1076912. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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