Complaint Review: Sleepys Mattress - Nationwide
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- Author Confirmed
- Sleepys Mattress www.sleepys.com Nationwide U.S.A.
- Phone: 516-844-8800 ex803
- Web:
- Category: Mattress Manufactures
David Acker Mattress failing and called for warranty claim Internet Internet
*UPDATE Employee: HERE TO ASSIST
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Called Sleepys to file a warraty claim on a Kingsdown Mattress which has a 20year no prorated warranty. After 5 years the mattress is sagging with more then a 1 1/2 inch impression as stated by the warranty inspector. Sleepys is claiming improper support for the box frame and is voiding my warranty. The bed frame has more support then the supplied metal frame from sleepys. My frame has 4 corner supports as well as 3 center supports with 3 additional legs.
The physical damage is to my wife and I having back pain. This is why we called in for a warranty.
I will be contacting David Acker at Dacker@sleepysmail.com 516-844-8800 ext 803 next if someone does not resolve this in a timely fashion. I will also notify the local newspaper in the town your store is located to show how you work as I have and will continue to document all calls and letters.
----------------------------------------------------
From: Service
Donald
Milford, Pennsylvania
U.S.A.
This report was posted on Ripoff Report on 12/18/2008 09:18 AM and is a permanent record located here: https://www.ripoffreport.com/reports/sleepys-mattress/nationwide/david-acker-mattress-failing-and-called-for-warranty-claim-internet-internet-402671. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#1 UPDATE Employee
HERE TO ASSIST
AUTHOR: Deana - (U.S.A.)
SUBMITTED: Friday, January 09, 2009
Good morning, my name is Melissa and I am a Customer Relations Representative at Sleepy's LLC It has been brought to our attention that you filed a complaint online and we would like to offer assistance to you. I understand this is a public website and ask that you contact me directly at consumerrelations@sleepys.com and provide your account information so we may further address your situation.
We look forward to hearing from you, so we may expedite resolution to your situation.
Regards,
Melissa
Sleepy's LLC
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