- Report: #1124876
Report - Rebuttal - Arbitrate
Complaint Review: SLEEPYS
SLEEPYS175 Central Ave South - Bethpage, NY 11714 Mt. Airy, Maryland USA
SLEEPYS, Sleepys,Inc., Sleepys LLC +SLEEPYS helped me find the Perfect INFESTED Mattress & Beyond Mt. Airy Maryland
A business' first
line of defense
on the Internet.
If your business is
willing to make a
Click here now..
My 1st new bed in 10 years & Sleepy’s included bed bugs for free
My old bed ripped in a move and I decided it was time to replace it. I was refered to Sleepys by a friend, so I went and picked out a new mattress, set. Three days later my new set along a frame arrived and was set up. I also got a mattress protector. With bed made including an extra protector of my own (didn't want to take any chances on warrenty) I enjoyed almost a week''s worth of sleep. Laundry day I pulledd sheets, my protector and put on new sheets (not my protector - still in laudry but I had the one bought at store still on the bed). That night I got bitten, the next night bitten again more than once. [continued below]....
Let me state the following, I lived in my new residence for over 5 months, NO BUGS. Nothing had changed except the arrival of the new bed. All I had to do was sit on it and I was dinner.
I called the store left a message for my sales person, was told to call corporate & given the number, which I did on Monday. Monday I was told that they opened a file and had to send out someone to inspect the bed, I would receive a call in 24-48 hours, the next day I went to the store and showed my sales person my bitten/scabbed arms, explained my legs, back & nape were in similar condition. I got lots of empathy and assurance I would receive a call in time frame given, which came & went.
It wasn't until 72 hours of further bug abuse and a call from salesrep to corporate that I got a call. The Corporate rep, who insisted that I already had an infestation, they don't do inspections, they don't pay for fumigation, and they don't remove their product ( they've been told that I physically can't move the bed) they don't even want product back in one of their trucks to be taken to a dump.
When this 1st started I was will to pay for any differences in costs, had even selected a different mattress set slightly higher than the one I had.
But after the rounds of my calling the reps, it boils down to - "Sleepys is not liable for bed bugs" The plastic wrap used on mattresses / sets "prevents all infestations", nor acknowledge nor admit to accidental holes or breaks in seals.
So, the long/short of it - Sleepys insist I had a problem before receiving their product, I'm am not to compensated for any expense; once I pay for fumigation and remove their bed - they will "work" with me on gettin another set from their product AS IF
I now have medical bills, don't EVER WANT TO DEAL WITH THEM AGAIN and have to pay/find a way for fumigation & removal
This report was posted on Ripoff Report on 02/19/2014 02:48 PM and is a permanent record located here: http://www.ripoffreport.com/r/SLEEPYS/Mt-Airy-Maryland-21771/SLEEPYS-SleepysInc-Sleepys-LLC-SLEEPYS-helped-me-find-the-Perfect-INFESTED-Mattress-1124876. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
If you would like to see more Rip-off Reports on this company/individual, search here:Search Tips
In order to assure the best results in your search:
- Keep the name short & simple, and try different variations of the name.
- Do not include ".com", "S", "Inc.", "Corp", or "LLC" at the end of the Company name.
- Use only the first/main part of a name to get best results.
- Only search one name at a time if Company has many AKA's.