- Report: #1121758
Report - Rebuttal - Arbitrate
Complaint Review: Sleepy's
Sleepy's96-64 Queens Blvd Rego Park, New York USA
Sleepy's Sleepy’s included bed bugs for free the 1st time and damaged goods the 2nd time. Rego Park New York
*UPDATE Employee: Sleepy's customer service
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Sleepy’s included bed bugs for free
My grandparents bought a mattress from sleepy’s , sometime ago. The mattress was delivered and at night my grandparents went to sleep and woke up with bites all over their body. It turns out sleepy’s included them in the mattress free of charge. My grandparents went through h***. Not only they had pay thousand of dollars for exterminators to get rid of them, they have to buy new furniture. Sleepys response was we are sooo sorry and next time you buy a mattress from us, we will give you the best possible discounts on a mattress. My grandparents had such a wonderful experience the first time, they were never going to sleepys again, even if they offered a free mattress. Some time has passed and my self ( her grandson) was upgrading a bed set and wanted to get a mattress, and remembered my grandparents had a discount at sleepys. I went to a local sleepys in Rego Park, Queens store, and spoke to a sales person by the name of Sean. He told me that sleepys can honor my grandparents discount for me and I should pick out a mattress. I found a mattress that I liked that was $3000. Sean told me that with the discount it will be $1500 including tax, and delivery, and on top of that, sleepys wants to give me free two pillows, mattress cover and sheets. Sean also advice me that with regular mattress the return policy is 30 days, however, since I got the memory foam, the policy is 90 days to try it out. If I do not like it, it will be picked up and I will be refunded. I was very happy with the deal. The mattress came few days later. As the delivery people were placing the box spring on the bed, I noticed that there were defective, ( they looked curved like a C ) I rejected them. Sean called me and told me he is very sorry and he will give me better box springs that are meant for that mattress. I asked him why did I get some cheat once at first and he stated it was an error. Next day the delivery drivers came few hours late…… I was running late to work, the box springs looked better, they placed them on the bed and the mattress on top. I was about to look over the mattress and the box spring as the drivers asked me to please sign because they were in a hurry and were running very late to next job, and told me if I have a problem to call sleepys and they would solve it with no problems. As I and the delivery guys were running late, I signed the papers and right after noticed the box spring was torn on the side and the mattress was not the same one I picked out at the store. I called sleepys and told them about the situation. The scam artists, told me since I signed for it and it was a clearance item, and they are not responsible for any damages to the box spring or mattress. I cant return it or have it exchanged. The only thing I can get is a free bed sheet set. According to sleepys, the mattress that I got was on clearance for $900, boxspring for $75, $100 per pillow, and $100 for sheets. I tried to explain to the customer service about the discount my grandparents were eligible for and the item was not on clearance, and if I paid $200 for pillows and $100 for cheap sheets that were dirty I will return them. Right away the person on the phone said NO you cant return anything since it was clearance. The only thing I learned is never ever trust the company that brought bedbugs to my grandparents that went through h*** and paid thousands of dollars out of their own pocked for SLEEPY’S free bed bugs with your order. I was a fool to trust the scam artists. No matter what kind of a discount you are being offered don’t be fooled into their trap.
After this message was posted on facebook, I received a response to email sleepy’s and my problem would be taken care of. I sent an email, and got a phone call on Friday January 24th 2013. Customer service agent that I have spoken with promised me that she will call back on Monday February 3rd and have my problem resolved. Guess what today is Thursday February 6th, NO PHONE CALL BACK. This is how sleepy’s resolves a problem they have caused. I still cant have the issue resolved cause by sleey’s two times in a row. What does this say about how they run their business.
Today I finally get a call back from sleepy’s. Guess what they want me to pay for their screw up. They want me to either buy new box springs and they will give me a discount and I have to pay for delivery fee or they can give me the same messed up box spring they delivered to me in the first time and I still have to pay delivery fee.
And the brand new mattress that I bought, I cant return it because they but in the system it was clearance, however the sales person that sold me the mattress told me they are brand new and you can return them within 90 days. BIG FAT LIE….
PLEASE spend a little more money and get quality and better customer service elsewhere. AVOID SLEEPY’S AT ANY COAST!!!!!
This report was posted on Ripoff Report on 02/07/2014 11:33 AM and is a permanent record located here: http://www.ripoffreport.com/r/Sleepys/Rego-Park-New-York-11374/Sleepys-Sleepys-included-bed-bugs-for-free-the-1st-time-and-damaged-goods-the-2nd-tim-1121758. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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