Small Engine Warehouse Sells Defective B&G Engine Refuses to make it right Does't honor warranty Muncie Indiana

The third party nature of your rebuttal is really quite transparent. And you (or they if you prefer) obviously accept zero responsibility for selling a defective engine. Any reader should take note of it's tone and complete lack of any concern for my problem. So after taking a day off work and a five-hour round trip to your store for an engine that was UNTESTED by your staff, lets see how that phone call might have gone. I'd like to ask anyone who's ever called a mechanic on the phone what the first response always is. It always goes something like this... "We're really going to need to see it." Meaning I should go another day out of commission, uninstall the motor, drain it and spend 5 hours transporting it. Or spend an inordinate amount of money and time shipping it back and waiting for it to be fixed and returned. That process would have negated ANY savings on the motor and it would have been just as costly to buy a full price new engine from the local shop with no trouble at all. So YOUR lack of testing put me in a very bad position indeed and I did what I could only afford to do. That was to hope that it might be either a break-in issue that would straighten itself out over time or do some basic troubleshooting to find some simple reason for the failure. After all, it was a New Motor right! Maybe it WAS something I did, giving YOU the benefit of the doubt. But it wasn't. It's unfortunate that it took just a few days longer than 22 to find the cause. And just because that's your "policy" doesn't make it right or fair. So I saved us all a bunch of trouble and money by finding the problem myself. All you had to do was send me a LESS THE $20 cost to you part and this could have resulted in a understanding and satisfied customer. You ship engines all over the country. Imagine the cost of you shipping this UN-tested motor to a mechanically challenged individual several states away. The shipping time alone could have put the fix outside of your 22 day period. I called as soon as I discovered the problem. When I did I was answered with nothing be negative information and an unavailable support person even though the business was still open. I feel you should at least refund me the price you sell the part for. I'm not even asking for the full $50 the fix cost me. But for you I see that it's just the principle of the thing. Your policy was violated and d**n the outcome, your not going to loose $20 over it, period. Potential buyers should be aware that the "Scratch and Dent" part of the deal may involve a part critical to the proper operation of the motor itself, and that the motor is handled during processing like the piece of junk it could possibly be. You'll never know until you install, fill and start it. It was never made apparent to me that that was the kind of risk I was taking

 You are WRONG! THEY would have been more then willing IF YOU HAD CONTACTED THEM BEFORE THE 22 DAY TIMEFRAME! So YOU failed to do YOUR part within the timeframe allowed. THEY have NOT ripped YOU off! YOU did that to yourself BY WAITING! YOU CHOSE to go with a returned/open item due to the price. And YOU CHOSE to wait to contact THEM. NO ONE is going to help you AFTER that window has closed. Its NOT about customer service, its about people keeping thier jobs. Im sure in your profession YOU have had to tell someone NO due ONLY to the policies YOU have to follow to continue working for whomever YOU work for. YOU should have taken care of the situation IMMEDIATLY! YOU did not do this so THIS situation is of your own doing and YOU want to place the blame on THEM for the choices YOU made. HOW is that fair in ANY WAY? How about just admitting that YOU screwed yourself over and try and be an adult about it. YOU do not show ANY wrong doings on thier part. The ONLY thing that matters is PROOF and YOU bring none of that to your tale. The ONLY thing YOU show in YOUR post is that YOU are LAZY and expect that others will reward YOU for your excuses and laziness. REALITY doesnt work that way and YOU KNOW THIS!