- Report: #975018
Report - Rebuttal - Arbitrate
Complaint Review: smart style hair salon
smart style hair salon2720 e hwy 190 copperas cove, Texas United States of America
smart style hair salon mgr. sarah the hair stylist cut my 15 yr old daughter's hair very unevenly and made her cry when she wouldn't/couldn't fix it. the other stylist also only cut my hair on one side of my head. they also stopped copperas cove, Texas
when it was my turn, they took someone who was a friend ahead of me to have their eyebrows waxed. the manager told her i was next but they did her first anyway. nothing was said about that.
when it was my turn to get in the chair, they left me and my daughter to go and hug someone outside the store and see the new baby. they were gone for at least 10 minutes. when they came back in they had to rewet our hair as it had gotten dry because they were gone for so long. the hairstylist then cut my hair in about 4 minutes and claimed me done.
i went home to style my hair and saw that she had not even cut the left side at all and it was very noticable that it was still long on one side. when we were going to go back they were already closed and we were gone for the weekend. when we came back to get it fixed we were told it was past the 3 day deadline to fix it for free and would have to pay the normal price. i have pictures of the haircuts.
i want to be reimbursed for the hair cut prices and suffering this has cost us. my daughter is very upset and has requested a wig until her hair grows out.
This report was posted on Ripoff Report on 11/28/2012 12:25 PM and is a permanent record located here: http://www.ripoffreport.com/r/smart-style-hair-salon/copperas-cove-Texas-76522/smart-style-hair-salon-mgr-sarah-the-hair-stylist-cut-my-15-yr-old-daughters-hair-very-u-975018. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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