REVIEW UPDATE: June 5, 2018: SmartProcure remains committed to increased customer satisfaction and has improved their business practices over the years to better serve their customers. SmartProcure is truly dedicated to making sure their customers are satisfied and that any complaints which do arise are addressed promptly and fairly.

To date, SmartProcure has made good faith efforts to resolve all complaints reported on Ripoff Report. Based on our experience, the member business has proven to be among the top members of the Ripoff Report Corporate Advocacy Business Remediation and Customer Satisfaction Program as a Verified Safe Business™.

Over time and since becoming a member, SmartProcure has remained actively engaged and improving the way they address customer service complaints. As an active and current member of the Ripoff Report Corporate Advocacy Business Remediation and Customer Satisfaction Program we are happy to report that now more than ever SmartProcure remains committed to improving customer satisfaction.

Remember, no company or individual can ever satisfy 100% of the people 100% of the time. There are no products or services that will always be perfect for everyone and even the best companies will receive complaints from time to time. However, by participating in the Corporate Advocacy Program, the member business has made a commitment to working with its customers to resolve complaints quickly and fairly whenever possible.

Please keep in mind that as a consumer you have some responsibilities as well. Success has many definitions that based on your past experiences, current situation and your perceived expectations. Success with any product or service is always based on the proper application and understanding. The fastest car will not run if you never turn the engine on. Look at how you used the product or service that was provided in relation with the instructions that you received. The Corporate Advocacy Business Remediation and Customer Satisfaction Program will help you get your voice heard but please be prepared with documentation and fair representation of your concern, also have an idea of how the company can fix your concern. Can they offer additional services, extend warranties, offer a fair refund or just get you talking with someone that can help. ..let them know and let us know!

*Any consumer not receiving satisfaction from a member of the Corporate Advocacy Program should email us at editor@ripoffreport.com.

Ripoff Report Verified™ REVIEW

EDitor's UPDATE: Positive rating and recognition has been given to SmartProcure for its full commitment to quality customer service.

Ripoff Report's discussions with SmartProcure, Inc. have uncovered an ongoing dedication by the company to total client satisfaction. This means that clients can expect that the company will work towards finding a mutually satisfactory resolution to any concerns. SmartProcure, Inc. listens carefully to client concerns and sees them as an opportunity to learn from past mistakes and become more efficient as a company in the services offered and the support for those services.

SmartProcure, Inc.'s CEO, Jeff Rubenstein, has promised us that SmartProcure's clients' success is the number one priority at the company. SmartProcure believes in a customer focused experience, and achieves this by providing products and services designed by real professionals with background in the industry. In addition to industry professionals, the SmartProcure development team is highly skilled, building software and tools that are user-centric. The Client Services team has only the goal of customer satisfaction as priority. SmartProcure's data team is constantly collecting more and more purchase order data. SmartProcure's commitment to working with ripoffreport is a testament to the importance of customer success and excellence. By working with this site, SmartProcure hopes to work with anyone who's satisfaction expectations have not been met to try and make things right.

One of the things Ripoff Report learned in the course of its review is that typical customer feedback reads, "SmartProcure, Inc. provides both an excellent service and a helpful team of product experts to give customers the best experience possible."

Ripoff Report Verified™ .. part of Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program.A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business..



The information provided in this report below is based on comments made by Jim Finolio during an onsite inspection held by a third party verification company with no biases towards SmartProcure.

SmartProcure collects purchasing data from electronic versions of purchase orders and from thousands of governmental agencies of all sizes throughout the country. They then put that information into one big database, which is researchable with a Google-type search engine on top of it. subscribers can search that database and they can find out what government agencies are buying, the kinds of things they sell, and what prices they pay. Likewise, they can see what kind of business their competitors are doing. Jim Finolio stated the following about his company, "what we add is a huge degree of transparency to the federal marketplace. So our overarching goal is to make government purchasing very effective and efficient for government agencies, and help the businesses who sell to the government expand their markets and be as successful as they can be with this kind of information."

Leads for SmartProcure are obtained through their own database in addition to industry lists who sell to the government. Mr. Finolio went on to explain that SmartProcure's clients are nearly 100% business to business. An interested client call call in or inquire about their services Online. They will be given a video demonstration of their services, and can decide to sign on from there.



CUSTOMER CARE & COMPLAINT RESOLUTION – SMARTPROCURE

During the on-site interview, Mr. Finolio was asked to describe a situation where a client was not satisfied with the level of service they received. Mr. Finolio stated the following, "I ran into a case where I signed a check for a refund recently...the client found that there wasn’t enough information that the client felt was relevant to their industry in the database. And I would say as we add more and more information, that’s exceedingly rare, but historically that’s happened." Clients have expressed great satisfaction with the manner in which SmartProcure deals with complaints.

When asked to comment on complaints posted on Ripoff Report's website Mr. Finolio processed through each complaint on the website and found that each was either a false claim, or have been effectively handled by the CEO Jeff Rubenstein. In order to further assure future and current clients SmartProcure has an A+ rating with the Better Business Bureau.

SmartProcure is proud to be a part of Ripoff Reports Corporate Advocacy Business Remediation and Customer Satisfaction Program, "we’re hopeful that working with Ripoff Report and providing another relatively transparent avenue for any clients that aren’t happy can further cement our quality of customer service and responsiveness. So we’re very eager. We think we’ve done a lot and we have done a lot, as we’ve grown, to be very responsive and I think this is one more avenue where we can potentially add that extra layer of potential support."





SMARTPROCURE – STATEMENT FROM THE CEO AND FOUNDER – JEFF RUBENSTEIN

" Our mission is to provide the most comprehensive, high-quality government purchasing data; powerful, easy-to-use analytic and reporting tools; and a nationwide information sharing platform to enable easier and more efficient government procurement.

Our Client Services team is available to make sure customers get the most out of database and help our customers find valuable information.

SmartProcure, Inc.'s leadership team provides their employees with the training and tools necessary to be successful. SmartProcure helps grow employees and individuals and professionals. SmartProcure, Inc. takes employee satisfaction seriously as well. Employee feedback and surveys reveal comments such as this, "SmartProcure cares. SmartProcure endeavors to be one of the premier companies in South Florida to work for. We've grown to almost 180 employees in less than 5 years. There's a ton of reasons to work here, but the most important is that the folks at SmartProcure are amazing. They work hard, treat people with respect and everyone works together to achieve a common goal. It's hard to find honest, fun, rewarding, successful companies to work for, and SmartProcure is one of them."

Ripoff Report was pleased to learn that SmartProcure, Inc.'s past and current approach to business is focused on its pledge to total commitment towards client and employee satisfaction.



STATED IMPROVEMENTS FROM SMARTPROCURE

SmartProcure, Inc. recognizes that complaints posted on Ripoff Report (whether true or not) are issues that need to be addressed, not ignored. If handled correctly, complaints can be valuable learning opportunities. With the feedback generated by Ripoff Report's review, SmartProcure, Inc. has made organizational changes allowing its clients and employees a more streamlined approach to problem resolution and a commitment to a great client experience.

In summary, after our review, which included discussions with Jeff Rubenstein, Ripoff Report is convinced that SmartProcure, Inc. is committed to quality delivery of services resulting in total client satisfaction.



How does a business get Ripoff Report Verified™

The member business allows Ripoff report to email everyone from the past. Those who respond to Ripoff report with a valid complaint must be take care of.. they have made a commitment that if anyone contacts Ripoff Report in the future, they will make things right within 14 days. The member business must err on the side of their customers. Otherwise the member business is off the program.

Ripoff Report has determined that SmartProcure meets Ripoff Report Verified™ standards which include a commitment to make a good faith effort to resolve any consumer complaints. Members of the Corporate Advocacy Business Remediation and Customer Satisfaction program do pay a fee for our on-site review, 24 hour monitoring and for support with customers to resolve any disagreements.

Ripoff Report sends a 3rd party service to do an onsite inspection of the new member business. The on-site inspection / review does not mean that the products or services offered by the business have been evaluated or endorsed by Ripoff Report, and has not made a determination as to the business' product quality or competency in performing services. We can verify, that Ripoff Report went to the business, verified their business or “work from home business”, there for, if a customer in the future does not get treated correctly, Ripoff Report can get the problem resolved. If not, and the customers is right, the member business will be taken off the Corporate Advocacy Program. Remember, Ripoff Report emailed every customer from the past that filed a complaint to make sure the member business made things right with customers from the past. Again, to err on the side of their customer, those from the past and those in the future.

Read more about why consumers should feel confident when doing business with a member of Ripoff Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. Yes, it’s a long name for a program that does a lot for both consumers and businesses alike.

Read about Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program, a program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. This program works.

As a matter of policy, when a business becomes a member of the Corporate Advocacy Program they agree to allow Ripoff Report to contact every client who filed a complaint so they can make things right with them. In order to confirm that the complaints were resolved, Ripoff Report is copied on all responses so we can insure that the member business did right by their customer.

NOW TO THE ORIGINAL REPORT THAT WAS FILED

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