SMC Corp ripoff refuses to ack returned kit I submitted proof but they sent me to collections and I am being harassed Simi Valley California

I also cancelled the SMC membership within the 30 day period. I did not receive the refund promptly so I filed a dispute via my credit card company. The credit card company resolved the dispute and I received the refund. About 4 months after receiving the refund I received a collection notice. I contacted the collection agency, CPS Security. They would not provide, what I consider resanable info, about the collection notice or sufficient info for me to research the collection agency. THEY ONLY HUNG UP ON ME WHEN I TRIED TO PROVIDE INFO TO RESOLVE THE MATTER OR WHEN I ASKED FOR A DETAILED BREAKDOWN OF DEBITS AND CREDITS SMC PROCESSED TO MY CREDIT CARD.

After doing some research this info may be helpful if you've been contacted by a collection agency working for SMC. IT'S IMPORTANT TO REPORT THE COLLECTION AGENCY TO THE PROPER AUTHORITIES AS WELL AS SMC IF YOU BELIEVE THAT THEY'VE ALSO DONE SOMETHING WRONG!!! ALSO, SEND A CERTIFIED LETTER TO THEM AS EXPLAINED FROM THE WEBSITES LISTED BELOW. IT MAY ALSO BE A GOOD TRACKING METHOD TO SEND COPIES OF CERTIFIED LETTERS TO THEIR EMAIL ADDRESS (listed below) AS A SECONDARY WAY THAT WOULD ENABLE THE AUTHORITIES TO INVESTIGATE AND VERIFY COMMUNICATIONS. YOU MAY ALSO WANT TO CHECK IF IT'S LEGAL IN YOUR STATE TO RECORD YOUR PHONE CONVERSATIONS WITH THEM.

NOTE THAT THE COLLECTION AGENCY SEEMS TO USE VARIOUS ALIAS NAMES. THE ONE THAT CONTACTED ME USED THE NAME CPS SECURITIES. HERE'S WHAT I FOUND OUT.

REAL NAME: CHECK PLUS SYSTEMS
ADDRESS 1: 9901 IH 10 WEST, SUITE 665, SAN ANTONIO TEXAS, 78230
PHONE NOS: 877-882-5153, 210-641-1110, 877-277-7271 (SALES), FAX 210-641-1894

EMAIL ADDRESS: sales@check-plus.com

ADDRESS 2: THIS IS ONLY A VIRTUAL SALES OFFICE ADDRESS.. NO PHYSICAL OFFICE. 1 CUPSHAW DRIVE, RINGWOOD, NJ 07456
PHONE NO. 973-962-0289

WEB SITE: checkplus.biz/Home/tabid/116/Default.aspx

PLACES TO FILE A COMPLAINT AGAINST THE COLLECTION AGENCY AND SMC:

occc.state.tx.us/pages/consumer/education/DebtColl.htm
oag.state.tx.us/consumer/brochure/debt.shtml
ftc.gov
welcome.bbb.org

Thank you all for these words of caution. I was seeking information on SMCs rep and I have found it in spades here.

I would like to make only one request and that is to please also report this to the Better Business Bureau.

SMC Corp is a member of the BBB and has no complaints filed against them. While I have now bookmarked RipOff as an amazing source for vetting a company, my first action was to check the BBB and there, SMC is in good standing. If you want resolution, file a complain please so that more people can be warded away from this company.

Thanks,

~ PM