While I was on the initial phone call to SMC and after I had given my credit card number, I began asking other questions, at which time I realized I did not want to do this. I asked the rep to please just cancel the charge and she said she could not. I then demanded it and she would not do it. It was the same phone call! They said the kit would be sent DHL and I had 30 days to send it back. I thought I would just refuse it but it came via US mail! They send it to the post office via DHL and there is no way you can refuse it. If you try, the post office will tell you that it will not get back to SMC! I then sent the "required" cancellatin letter along with the kit and kept the postal tracking number report which said they got it back. They waited a few months and sent me to collections! I have never had a collection notice in my life!
I called them and after on hold for almost 10 minutes, told them I sent it back and they claim they have no record of it. They probably wait an appropriate amount of time when they think you cant prove it anymore and then send to collections. I faxed them the receipt and they have not stopped the collection company from calling me. the collectin company says I have to send them the "proof". I refuse to do it. They call me daily with a recorded message. I hang up. Why should I send them the proof when i already sent it again to SMC! a couple of days ago, I received a phone call frm a woman in Florida who received my letter to SMC and a letter from them to fax the proof. She got the same thing because she did not want to do it either. She told me she was calling because they did the same thing to her. I am correspondig with her via email.
Pleasant Valley, New York