- Report: #1092505
Report - Rebuttal - Arbitrate
Complaint Review: SMGI
SMGI125 w 73rd st new york, New York USA
Sales & Marketing Group, Inc. (SMGI) REVIEW: Sales & Marketing Group dedicated to customer and Employee Satisfaction. Voted "Best Place to Work" by Philadelphia Business Journal. Working hand-in-hand with Fortune 500 clients, SMGI provides PROVEN solutions for clients looking expanding marketing, account management, and sales divisions. Outstanding reputation for employee growth, training opportunities, compensation, and upward mobility. SMGI receives a positive rating for their commitment to Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program. SMGI made a serious commitment to clients’ needs and providing a world class work environment for employees allows customers, clients, and employees to have confidence when working with SMGI.
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Ripoff Report REVIEW / Sales & Marketing Group, Inc. (SMGI) Commitment to Client and Employee Satisfaction
Sales & Marketing Group, Inc. (SMGI) joins Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program -- a long name for a program that does a lot for both consumers and business alike.
Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program -- a program that benefits the consumer, which helps to increase consumer satisfaction and confidence when doing business with a member business Verified By Ripoff Report.
When a company or individual joins the Ripoff Report Corporate Advocacy Program, they must make a commitment to us – in writing – to 'doing whatever it takes to make things right with their customers.' What does that mean? It means that Ripoff Report expects that members of our CAP program will review and respond to ALL customer complaints promptly. It means that every complaint will be taken seriously and every customer will be treated fairly and with respect. It means if a customer did not receive what they expected, the company will work with that customer to fix the issue. It means that if a customer requests a refund and if there is any reasonable basis for that request, we expect the customer will be given a prompt refund (some refund requests may not be reasonable, so this does not mean a refund is guaranteed in every case). “Making things right” can mean lots of different things to different people, but our point is this - by working closely with the company or individual to resolve any disputes, Ripoff Report can track the footprints of customer service to ensure that our CAP members are doing everything they can to treat customers fairly and to increase their customer satisfaction.
ALL COMPANIES GET COMPLAINTS, BUT HOW THE COMPANY HANDLES THOSE COMPLAINTS, SEPARATES GOOD BUSINESSES FROM THE REST.
Ripoff Report Verified™ .. part of Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program.
A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business..
By Ed Magedson - Founder, Ripoff Report
Sales & Marketing Group, Inc. (SMGI) approached Ripoff Report with the intent of wanting to resolve any customer issues and reports posted on Ripoff Report. As a Part of the Corporate Advocacy Program the member business allows Ripoff Report to send an email to all of those who filed a complaint in the past, letting the customer know, the member business wanted to make things right with them, whatever it takes to do so. Ripoff Report always monitors these emails to insure the member business does what they agreed to. The people at SMGI did just that. SMGI has gone through great lengths to make sure they try and resolve any and all issues. SMGI has joined the Corporate Advocacy Program because they want clients and the community to know they will always work hard to resolve any and all issues. They never want anyone to feel like they weren’t taken care off. SMGI stated “our goal is from someone’s first dealing with our company to have a terrific experience and feel as though they are part of the SMGI family. We treat all clients and employees with respect and dignity.”
SMGI IS A TRUSTED MARKETING, ACCOUNT MANAGEMENT, AND OUTSOURCED SALES PROVIDER TO FORTUNE 500 COMPANIES
”SMGI is a proven expert in designing and executing measurable marketing, account management, and sales solutions for Fortune 500 companies to drive customer acquisition, additional revenue, and customer retention. They regularly rank within the top tier of most key performance indicators, as measured by their clients. Since opening their doors in 2008, SMGI and their employees consistently experienced exponential year-over-year growth. With their expert teams and diverse capabilities, SMGI applies knowledge, experience, and innovation to develop and deliver proven solutions to their clients that are looking to expand their marketing, account management, and sales needs while focusing on their core business. This combination of SMGI’s marketing expertise and focus that allows their clients to meet their important marketing goals.
WHY SMGI IS BETTER THAN THEIR COMPETITORS
SMGI’s biggest asset is its people, and their workforce is one of the most diverse than at any of its competitors. They pride themselves in having a dynamic company culture that promotes solely from within. They recognize the importance of a healthy work and life balance, and they support their employees’ commitment to family and personal life. SMGI supports its associates as they contribute to the well-being of the communities in which they live, and Philadelphia Business Journal recognized SMGI as one of its Best Places to Work. SMGI understands that neither the company, nor its clients can be successful without a strong commitment to teamwork throughout every level of the organization. Because of its commitment to its employees and their success, SMGI continues to enjoy double-digit growth and geographic expansion every year since they’ve been in business. SMGI understands that in order to serve their clients’ needs, they need to continue to invest and reward their employees and empower them with the best tools and capabilities to execute on behalf of their clients.
Sales & Marketing Group, Inc. / Statements from the Director.
”My name is Tim Koontz and I am one of the Directors of SMGI. Our company prides itself in its world-class execution, diverse capabilities, and an exceptional workforce that is second-to-none. We provide a comprehensive development program for our employees that creates diverse, and well-rounded leaders. Our folks thrive in a fast-paced environment that offers constant continuing education and training, and our employees consistently rate us as a great place to get their foot in the door of the exciting world of marketing and launch their career. Since SMGI has a solid track record of double-digit growth and since we promote only from within, our employees have an amazing opportunity to rapidly advance in their career with SMGI regardless of their current roles.
”As our competitors contracted their operations during this current challenging economic cycle, SMGI continues to grow and expand its headcount and capabilities. SMGI’s clients demand execution excellence in marketing, account management, branding and sales, and our employees are cross-trained to become leaders in those fields, while also receiving exposure in promotional marketing, social media, and other web-based disciplines so they can better serve our current and future client needs. Because of the incredible development we offer our people, we’ve been asked to undertake even larger and more exciting projects that will provide for a solid foundation for future growth and geographic expansion.
ANY BUSINESS THAT CAN ADMIT THEY MADE MISTAKES AND CORRECTS THOSE MISTAKES IS A BUSINESS YOU CAN TRUST AND WORTH DOING BUSINESS WITH .
As stated above, SMGI is committed to 100% client and employee satisfaction and has made every possible effort to ensure that all customers have a positive experience while at their business. After speaking with the management at SMGI and emailing anyone who filed a complaint in the past, Ripoff Report is proud to give SMGI a positive Rating. SMGI made efforts to ensure that all clients and employees were satisfied and Tim Koontz assured Ripoff Report that the business has a business model that features client and employee satisfaction as the top priority. Tim Koontz, Director at SMGI, stated “We carefully consider all complaints as constructive criticism and use them as tools to improve. Our clients and employees are the face of our business and their satisfaction is of the utmost importance. We value our clients and employees above all else, and look forward to continually improving so that their experiences with SMGI remain strong, consistent, and positive”.
STATED IMPROVEMENTS FROM SMGI.
Their policy is to always contact all clients, and employees to gather valuable feedback so that they can continue to adapt and deliver the best experience possible. SMGI is willing to go beyond the call of good customer service and do what it takes to make things right.
”At SMGI, we pride ourselves in the quality of work provided to our clients. We continuously provide premier projects that are unparalleled in quality and uniqueness vis-à-vis our competitors. We also provide a terrific environment for our people to provide for their families and grow and enhance their career. We feel that our team oriented culture and our commitment to the community in both business and charity, is unmatched in the industry and evident from our award of "Best Place to Work" by the Philadelphia Business Journal.” As a leader within SMGI, Mr. Koontz most often advises employees on how to make their clients happy. When asked how he provides this guidance, he explained: “If there is a complaint, we figure out what it is. We conduct internal audits and follow up with compliant. In addition, we aim to create policies that will eliminate the problems for good.” .. “Sales & Marketing Group (SMGI) is a fast-growing marketing firm in an industry dominated by large, faceless vendors with impersonal approaches and limited access to top management and employee development. We offer our clients and employees a personalized experience that focuses on THEIR needs first.
*Any consumer not receiving satisfaction from a member of Ripoff Report’s Corporate Advocacy Business Remediation and Customer Satisfaction Program should email us at EDitor@ripoffreport.com This kind of dedication means that SMGI will do whatever it takes to make sure their clients and employees are properly taken care off. In the future, if anyone has any complaints or concerns with SMGI, you are invited to contact them directly via email: firstname.lastname@example.org (again, please be sure to cc: EDitor@ripoffreport.com so we can keep track of the company’s response and to insure customer satisfaction). You can call SMGI directly at 484-368-3592, and ask for Tim Koontz, Director.
As always, Ripoff Report cannot guarantee that every customer or employee will always be 100% satisfied in every case, but we promise that if you have any concerns with SMGI or any of our Corporate Advocacy Program members, we will do everything we can to see that the issue is addressed quickly and that you are treated fairly and with respect. Any issues you think you cannot resolve with any member of Ripoff Report’s Corporate Advocacy Program.. please contact us. EDitor@ripoffreport.com
..Remember, just because a company or individual is reported on Ripoff Report does not mean you should not do business with them. Use Ripoff Report information as a tool to your advantage. Be knowledgeable about any company or person you hire. Also, don't be afraid to ask questions and get additional information until you feel comfortable in allowing them to work for you.
Be sure to contact us with your questions and comments about any business that is part of the Corporate Advocacy Business Remediation and Customer Satisfaction Program. Your questions, comments and suggestions are always welcome and will be considered even if we don't agree with them. Please realize Ripoff Report is chartering in new territory, working to make a change for both consumers and businesses alike. Consumers can feel safe confident and secure when doing business with SMGI.
Consumers should feel safe, confident and secure when doing business with a member of Ripoff Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. ..yes, a long name for a program that does a lot for both consumers and businesses alike.
..Ripoff Report Corporate Advocacy Business Remediation and Customer Satisfaction Program team..
This report was posted on Ripoff Report on 10/16/2013 11:01 PM and is a permanent record located here: http://www.ripoffreport.com/r/SMGI/new-york-New-York-10026/Sales-amp-Marketing-Group-Inc-SMGInbspREVIEW-Sales-amp-Marketing-Group-dedicate-1092505. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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